A Below Average-rated casino with inconsistently reported licensing and an aggressive account-dormancy balance-deduction policy
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Pros
- Genuine local ONJN licence for Romania (via Dama N.V./Allyant Group)
- Generous, clearly-tiered multi-deposit welcome package in Romania
- Standard casino catalogue across four European/Asian markets
Cons
- Licensing entity reported inconsistently across markets and sources — real transparency gap
- Below Average Casino.guru Safety Index (6.0/10)
- Documented withdrawals approved but unpaid for 6+ days with unresponsive support
- Reports of legitimate foreign-language documents being rejected, blocking valid withdrawals
- Aggressive dormancy policy: entire account balance deducted after 6-12 months of inactivity
Our verdict
Frank Casino operates under licensing that's reported inconsistently across markets and sources — primarily Hazarion N.V. (Anjouan/Curacao), but its Romanian operation cites a separate licence via Dama N.V./Allyant Group, with an unresolved third claim of MGA licensing from another source. Casino.guru gives it a Below Average Safety Index (6.0/10). Real, documented complaints describe withdrawals approved but left unpaid for 6+ days across multiple unanswered support channels, a case of legitimate Portuguese bank statements rejected for not being in English, and — notably — a policy of deducting a player's ENTIRE account balance after 6-12 months of inactivity, an aggressive dormancy term worth understanding before you stop playing. If you're in Romania, where Frank Casino holds a genuine ONJN licence, it's a more credibly regulated choice than in markets relying solely on the Anjouan/Curacao licensing; either way, read the dormancy terms and keep documentation ready for any withdrawal dispute.
How we rated it
Bonuses & value (15%)7
Generous multi-deposit welcome package in Romania (up to RON 2,500 + 500 free spins across 3 tiers), clearly structured with a real local ONJN licence.
Casino (25%)6.3
Casino-only brand with a standard slots/table catalogue, active across Romania, Sweden, Malta and Sri Lanka.
Mobile & UX (10%)6
Standard casino platform, no notable UX differentiators found.
Trust & licensing (20%)4
Licensing entity is reported inconsistently across sources and markets (Hazarion N.V. vs Dama N.V. for Romania, plus an unresolved MGA claim) — a real transparency gap, compounded by a Below Average Casino.guru Safety Index (6.0/10).
Payments & payouts (20%)3.5
Real, documented complaints of withdrawals approved but unpaid for 6+ days with no support response across multiple channels, plus a case of legitimate foreign-language (Portuguese) bank statements being rejected — effectively blocking a valid customer's withdrawal.
Customer support (10%)3.5
Documented complaints of inefficient support giving what reviewers describe as deliberate delays and fake promises during withdrawal disputes.
Quick facts
| Founded | Licensing entity varies by market |
| Owner | Hazarion N.V. (primary) / Dama N.V. (Romania, via Allyant Group) |
| Licensing | Anjouan + Curacao (Hazarion N.V.); Romania ONJN L1174332W000352 (Dama N.V.); MGA claimed by one source, unresolved |
| Safety rating | Casino.guru Below Average Safety Index 6.0/10 |
| Known issue | Withdrawals approved but unpaid 6+ days; foreign-language documents rejected; FULL balance deducted after 6-12 months inactivity |
| Casino | Standard slots/table catalogue |
| Markets | Romania, Sweden, Malta, Sri Lanka; Norway excluded (state monopoly) |
Where Frank Casino is licensed
Frank Casino appears on the official register in 5 countries. Highlighted countries have a full local review — pick yours for its welcome bonus and licence details.
About Frank Casino
Frank Casino is an online casino whose licensing entity is reported inconsistently across markets and sources: primarily Hazarion N.V. under Anjouan (Comoros) and Curacao licences, though its Romanian operation cites a licence (L1174332W000352) attributed to Dama N.V., a 2019-established subsidiary of Allyant Group. One source also claims an MGA licence, unresolved here. Casino.guru gives Frank Casino a Below Average Safety Index of 6.0/10. Documented, real complaints describe withdrawals marked approved but left unpaid for 6 or more days with no response across multiple support channels (email, Messenger, Telegram), and a case of legitimate Portuguese-language bank statements being rejected for not being in English, effectively blocking a valid customer's withdrawal. Notably, Frank Casino also has a policy of deducting a player's entire account balance after 6-12 months of account inactivity — an aggressive dormancy term that active or occasional players should understand upfront.
Frank Casino FAQ
Is Frank Casino safe and legit?
Treat Frank Casino with real caution outside Romania. Its licensing entity varies inconsistently by market and source, and Casino.guru gives it a Below Average Safety Index (6.0/10). In Romania specifically, it holds a genuine ONJN licence via Dama N.V./Allyant Group.
Does Frank Casino deduct my balance if I stop playing?
Yes — Frank Casino has a documented policy of deducting a player's entire account balance after 6 to 12 months of account inactivity. If you plan to take a break, withdraw your funds first.
Does Frank Casino have withdrawal problems?
Yes, documented ones. Reviews describe withdrawals marked as approved but left unpaid for 6+ days with no response across email, Messenger and Telegram, plus at least one case of legitimate foreign-language bank statements being rejected for not being in English.
What is the Frank Casino welcome bonus?
In Romania, Frank Casino offers a 3-deposit welcome package up to RON 2,500 plus 500 free spins (75% up to RON 1,000 + 200 FS; 50% up to RON 1,000 + 100 FS; 100% up to RON 500 + 100 FS), with 35x wagering on the cash bonus.
Who owns Frank Casino?
Frank Casino's ownership varies by source: primarily Hazarion N.V. (Anjouan/Curacao licensing), though its Romanian operation is licensed via Dama N.V., a subsidiary of Allyant Group established in 2019.