An SPA/MF-licensed Brazilian sportsbook with a strong Reclame Aqui reputation and some documented withdrawal/bonus complaints
Visit Alfabet →Pros
- Genuine SPA/MF licence (0060/2024), founded by named entrepreneurs
- RA1000 Reclame Aqui seal with a strong 8.7/10 rating
- Pix-exclusive, fee-free deposits and withdrawals, generally fast
Cons
- Documented complaints of withdrawal requests remaining unprocessed with unresolved support
- Documented case of an unfulfilled bonus despite meeting requirements, with a promised fix that did not materialize
- No welcome bonus available (banned by Brazilian law since Jan 2025, market-wide)
Our verdict
Alfabet is a genuinely SPA/MF-licensed Brazilian sportsbook (licence 0060/2024), founded 3 June 2024 by named entrepreneurs Arthur Silva, Joao Paulo Haddad and Matheus Antunes. It holds the RA1000 seal on Reclame Aqui with a strong 8.7/10 rating over the last six months - a genuinely good sign described as a rare differentiator among Brazilian betting houses for fast complaint resolution. We want to report the fuller picture rather than stop at those strong headline numbers: we found documented individual Reclame Aqui complaints describing withdrawal requests remaining pending and unprocessed with support unable to resolve the issue, and a specific case where a promised bonus was not credited despite the customer meeting all requirements - support cited a 'system bug' and promised a fix within 7 days that had not materialized after more than 9 days. Withdrawals are processed via Pix (the platform's exclusive payment method), typically within minutes and with no fees on deposits or withdrawals. No welcome or deposit bonus is offered, consistent with Brazil's Lei 14.790/2023 ban since January 2025. A genuinely well-regarded, properly licensed Brazilian operator with a strong overall reputation, though the documented withdrawal-delay and unfulfilled-bonus complaints are worth knowing about.
How we rated it
Trust & licensing (27%)7.5
A genuine SPA/MF licence (0060/2024) and a strong RA1000 Reclame Aqui seal with an 8.7/10 rating over the last 6 months - a genuinely good sign, described as rare among Brazilian betting houses. We do report documented individual complaints about withdrawal delays and an unfulfilled bonus alongside these strong headline numbers, scoring slightly conservatively for that reason.
Sportsbook (36%)7
A genuinely SPA/MF-licensed Brazilian sportsbook, founded by three named entrepreneurs, with Pix as its exclusive fee-free payment method.
Customer support (18%)7
A strong overall Reclame Aqui reputation, though documented individual complaints describe withdrawal requests remaining unprocessed with support unable to resolve the issue, and a specific case of a promised bonus not being credited despite a support-cited 'system bug' fix promised within 7 days that had not materialized after 9+ days.
Bonuses & value (18%)3
No welcome or deposit bonus is offered, consistent with Brazil's Lei 14.790/2023 ban - a market-wide restriction, not specific to Alfabet.
Welcome bonus
Quick facts
| Owner | Arthur Silva, Joao Paulo Haddad, Matheus Antunes |
| Licence | Genuine SPA/MF licence, no. 0060/2024 (Portaria 2.100, 30 Dec 2024) |
| Founded | 3 June 2024 |
| Reclame Aqui | RA1000 seal, 8.7/10 rating over last 6 months |
| Documented complaints | Withdrawal requests remaining unprocessed; an unfulfilled bonus despite meeting requirements |
| Welcome bonus | None - banned by Brazil's Lei 14.790/2023 since Jan 2025 |
Where Alfabet is licensed
Alfabet appears on the official register in 2 countries — 2 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
Africa (1)
About Alfabet
Alfabet is a genuinely SPA/MF-licensed Brazilian sportsbook (since June 2024, founded by three named entrepreneurs) with a strong RA1000 Reclame Aqui reputation (8.7/10). We report documented complaints about withdrawal delays and an unfulfilled bonus directly, alongside the genuinely strong headline reputation.
FAQ
Is Alfabet licensed in Brazil?
Yes - it holds a genuine SPA/MF licence (0060/2024, Portaria 2.100 of 30 December 2024).
Who owns Alfabet?
Entrepreneurs Arthur Silva, Joao Paulo Haddad and Matheus Antunes, who founded the company on 3 June 2024.
Is Alfabet reliable?
It holds the RA1000 seal on Reclame Aqui with a strong 8.7/10 rating, though we found documented individual complaints about withdrawal delays and an unfulfilled bonus worth knowing about.
Does Alfabet have a welcome bonus?
No - consistent with Brazil's Lei 14.790/2023 ban since January 2025, Alfabet does not offer a welcome bonus.
How do withdrawals work at Alfabet?
Via Pix (the exclusive payment method), typically within minutes with no fees, though some documented complaints describe requests remaining unprocessed.
