Curacao-licensed casino/sportsbook (Dama N.V.) with a very high Casino.guru score but a documented unresponsive self-exclusion complaint on Trustpilot
Visit Betandplay →Pros
- Very high Casino.guru Safety Index (9.1/10) and a large reported game/sportsbook catalogue
- Consistent Dama N.V./Curacao ownership claim across most independent sources
Cons
- One source gives a conflicting owner/licence claim (Novatrix SRL/Tobique) that could not be resolved
- Casino.guru's own database shows 2,438 black points tied to related sister-casino complaints
- AskGamblers hosts a dedicated complaints page with multiple unresolved disputes
- Trustpilot documents a serious report of unresponsive self-exclusion handling despite a disclosed gambling addiction
- Recurring withdrawal-rejection complaints with vague explanations
- No locally regulated welcome bonus - operates offshore/unlicensed in Norway's state-monopoly market
Our verdict
Betandplay is most consistently identified as operated by Dama N.V. under a Curacao licence, though one conflicting source names a different operator and regulator entirely - a genuine discrepancy we could not resolve and are reporting directly rather than smoothing over. Casino.guru's very high 9.1/10 Safety Index looks reassuring on its face, but the same platform's database carries 2,438 black points tied to related sister-casino complaints, meaning the broader ownership network's track record matters here even though Betandplay itself has only one direct complaint logged. We want to flag one finding specifically rather than lump it into generic support complaints: a Trustpilot reviewer reports that Betandplay was unresponsive to an account-closure and self-exclusion request even after disclosing a gambling addiction. If accurate, this is a serious responsible-gambling failure, not a routine service hiccup, and it sits alongside other complaints of withdrawal rejections following vague 'internal issues' explanations. There is no locally regulated welcome bonus available in Norway, where Betandplay operates offshore and unlicensed under the state monopoly. Given the unresolved ownership discrepancy, the sister-casino complaint history, and the specific self-exclusion complaint, we would treat this brand with real caution, particularly regarding responsible-gambling protections.
How we rated it
Casino & sportsbook (36%)6.5
Reports 10,000+ games, a combined sportsbook with combo boost, and a unified NOK wallet marketed specifically to Norwegian players, per the operator's own marketing.
Bonuses & value (18%)5
No locally regulated welcome bonus exists in Norway, a state-monopoly market; the brand operates offshore/unlicensed there.
Trust & licensing (27%)3.5
Most sources confirm Dama N.V./Curacao ownership, but one source gives a conflicting operator/licence claim (Novatrix/Tobique) that could not be resolved. Casino.guru's very high 9.1/10 score is offset by 2,438 black points tied to related sister-casino complaints within the same ownership network.
Support & reliability (18%)3
AskGamblers hosts a dedicated complaints page with multiple unresolved disputes. Trustpilot documents withdrawal rejections after 'processed' status with vague excuses, an account closed after a cashout attempt, and - most seriously - a report of unresponsive account-closure/self-exclusion requests despite a disclosed gambling addiction.
Welcome bonus
Quick facts
| Owner | Dama N.V. (Curacao, reg. no. 152125) per most sources; one conflicting claim of Novatrix SRL/Tobique Gaming Commission - unresolved |
| Licence | Curacao e-gaming licence no. 8048/JAZ2020-013 via Antillephone N.V., per most sources |
| Casino.guru Safety Index | 9.1/10 ('Very high'), but 2,438 black points tied to related sister-casino complaints in the same ownership network |
| AskGamblers | Dedicated complaints page with multiple unresolved player disputes |
| Serious documented complaint | Trustpilot review reports unresponsive account-closure/self-exclusion requests despite a disclosed gambling addiction |
| Norway | No locally regulated welcome bonus - Norway is a state monopoly (Norsk Tipping/Norsk Rikstoto); operates offshore/unlicensed there |
Where Betandplay is licensed
Betandplay appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Betandplay
Betandplay is a casino and sportsbook launched around 2023, most consistently identified across independent sources as operated by Dama N.V. under a Curacao e-gaming licence (no. 8048/JAZ2020-013), though one source instead claims the operator is Novatrix SRL under a Tobique Gaming Commission licence - a genuine, unresolved conflict we report directly rather than paper over. Casino.guru gives it a very high 9.1/10 Safety Index, but its own database shows 2,438 black points tied to related sister-casino complaints within the same ownership network, meaning the shared corporate history carries real weight even with only 1 direct complaint against Betandplay itself. AskGamblers hosts a dedicated complaints page with multiple unresolved player disputes. Trustpilot shows a genuinely mixed record across 106 reviews: recurring complaints of withdrawal rejections after a 'processed' status with vague 'internal issues' excuses, an account closed after a $1,400 cashout attempt, and - most seriously - a report that the operator was unresponsive to an account-closure and self-exclusion request even after the user disclosed a gambling addiction. This last complaint is a genuine responsible-gambling concern that we are naming directly rather than folding into generic support complaints. The brand markets a unified NOK wallet and 10,000+ games specifically toward Norwegian players, alongside mirror sites for Canada and Australia. In Norway specifically, no locally regulated welcome bonus exists since the market is a state monopoly, and Betandplay operates there offshore and unlicensed.
