SPA-licensed Brazilian sportsbook (A2FBR group) with a decent 7.6/10 Reclame Aqui score but recurring bet-cancellation and withdrawal complaints
Visit Betespecial →Pros
- Genuinely appears on Brazil's official SPA/MF authorized-operators list, part of the A2FBR group
- Decent 7.6/10 Reclame Aqui rating with a 100% response rate
Cons
- Recurring complaints of bets cancelled after wins and delayed/rejected withdrawals
- Missing transaction records reported in account history
- A specific named complaint alleges an unrefunded Aviator bet despite the user cancelling in time
- Exact CNPJ not independently confirmed
- No welcome bonus - a legal restriction across the whole regulated Brazilian market
Our verdict
Betespecial genuinely holds SPA/MF authorization as part of the A2FBR group, and its Reclame Aqui score (7.6/10, 100% response rate) is respectable rather than alarming. That said, the recurring complaint themes are worth taking seriously: bets cancelled after wins, delayed or rejected withdrawals, and missing transaction records in account history are all patterns that go beyond a single unhappy customer. We're also naming one specific, concrete complaint directly - a user alleging a small Aviator bet wasn't refunded even after cancelling in time, with claimed proof - because specificity like that deserves to be surfaced rather than folded into a generic complaint count. As with every Brazilian-licensed operator, there is no welcome bonus to expect since January 2025. Given the genuine licence but the recurring cancellation/withdrawal complaint pattern, we'd recommend keeping careful records of your own bets and transactions if you use this platform.
How we rated it
Sportsbook & casino (36%)5.5
A licensed Brazilian sportsbook, part of the A2FBR group, including crash-style games like Aviator; specific odds coverage and broader catalogue not independently confirmed.
Support & reliability (18%)5.5
Reclame Aqui gives a decent 7.6/10 rating with a 100% response rate, but recurring complaints describe bets cancelled after wins, delayed/rejected withdrawals, and missing transaction records - plus one specific, named complaint alleging a small Aviator bet wasn't refunded despite the user cancelling in time.
Bonuses & value (18%)5
No welcome or deposit bonus - Brazil's Lei 14.790/2023 bans these for every licensed operator from January 2025.
Trust & licensing (27%)5
Genuinely appears on Brazil's official SPA/MF authorized-operators list, part of the A2FBR group, though the exact CNPJ could not be independently confirmed.
Welcome bonus
Quick facts
| Owner | Part of the A2FBR group; exact CNPJ not independently confirmed |
| Licence | Appears on Brazil's official SPA/MF authorized-operators list |
| Reclame Aqui score | 7.6/10 (last 6 months), 80 complaints, 100% response rate |
| Complaint themes | Bets cancelled after wins, delayed/rejected withdrawals, missing transaction records |
| Specific documented complaint | A named complaint alleges a small Aviator bet was not refunded despite the user cancelling before the round ended |
| Bonuses | None for new customers - banned by Lei 14.790/2023 |
Where Betespecial is licensed
Betespecial appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Betespecial
Betespecial is a Brazilian sportsbook, part of the A2FBR group, appearing on Brazil's official list of SPA/MF-authorized betting operators. Reclame Aqui gives it a decent 7.6/10 rating over the last 6 months across 80 complaints, with a 100% response rate. Recurring complaint themes include bets being cancelled after a win, delayed or rejected withdrawals, and missing transaction records in account history - a real pattern worth knowing about even against the otherwise decent score. We are naming one specific complaint directly: a named Reclame Aqui thread alleges the platform did not refund a small R$10 Aviator (crash game) bet even after the user cancelled before the round ended, with the user claiming to have proof - a concrete, specific allegation rather than a vague service complaint. We could not independently confirm the exact CNPJ behind the brand in this pass. As with every licensed Brazilian operator, no welcome bonus is available since January 2025.
