SPA-authorized Brazilian sportsbook/casino, sister brand to BetFalcons under Gorillas Group do Brasil, with multiple serious non-payment complaints
Visit BetGorillas →Pros
- Genuinely appears on Brazil's official SPA/MF authorized-operators list
- Parent Gorillas Group do Brasil entity shows a middling-but-not-alarming 7.2/10 Reclame Aqui score
Cons
- Multiple specific named complaints directly allege the platform 'does not pay' and 'does not keep its promises'
- Shares corporate structure and CNPJ with sister brand BetFalcons, which itself carried only middling reputation
- A cited platform migration caused reported website instability
- Withdrawals over R$201 reportedly take up to 72 hours
- No welcome bonus - a legal restriction across the whole regulated Brazilian market
Our verdict
BetGorillas is operated by Gorillas Group do Brasil - the same company behind sister brand BetFalcons - and genuinely appears on Brazil's official SPA/MF authorized-operators list, giving it a real regulatory foundation. The parent entity's overall Reclame Aqui score (7.2/10) is middling rather than alarming. But we are naming the more serious finding directly: multiple specific, named complaint threads accuse BetGorillas of not paying out and not keeping its promises - repeated, concrete allegations rather than one-off gripes. The company has also cited a platform migration intended to meet regulatory requirements, during which some users reported instability, and withdrawals above R$201 reportedly take up to 72 hours to process. As with every Brazilian-licensed operator, there's no welcome bonus to expect since January 2025. Given the specific non-payment allegations against an otherwise licensed operator, we'd recommend starting with smaller amounts and confirming withdrawals process as expected before committing further funds.
How we rated it
Sportsbook & casino (36%)5
A licensed Brazilian sportsbook and casino, part of the Gorillas Group do Brasil alongside sister brand BetFalcons; specific odds coverage not independently confirmed.
Bonuses & value (18%)4
No welcome or deposit bonus - banned by Lei 14.790/2023. Some complaints touch on unfulfilled promises related to platform features and payouts.
Trust & licensing (27%)3
Genuinely appears on Brazil's official SPA/MF authorized-operators list as part of the Gorillas Group, but shares its corporate structure with sister brand BetFalcons, which itself carried only a middling reputation record.
Support & reliability (18%)3
Multiple specific named Reclame Aqui complaints directly allege BetGorillas 'does not pay' and 'does not keep its promises' - serious, repeated allegations. A cited platform migration also caused reported website instability, and withdrawals over R$201 reportedly take up to 72 hours.
Welcome bonus
Quick facts
| Owner | Gorillas Group do Brasil - same operator/CNPJ as sister brand BetFalcons |
| Licence | Appears on Brazil's official SPA/MF authorized-operators list (same group licence as BetFalcons, SPA/MF no. 469) |
| Reclame Aqui score | 7.2/10 for the parent Gorillas Group do Brasil entity, 129 complaints |
| Serious documented complaints | Multiple named threads directly allege 'does not pay' and 'does not keep its promises' |
| Operational notes | A cited platform migration for regulatory compliance caused reported website instability; withdrawals over R$201 reportedly take up to 72 hours |
| Bonuses | None for new customers - banned by Lei 14.790/2023 |
Where BetGorillas is licensed
BetGorillas appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About BetGorillas
BetGorillas is a Brazilian sportsbook and casino operated by Gorillas Group do Brasil - the same company and CNPJ behind sister brand BetFalcons, per user reports and Reclame Aqui's own operator listing. BetGorillas appears on Brazil's official SPA/MF authorized-operators list. Reclame Aqui gives the parent Gorillas Group do Brasil entity a 7.2/10 rating across 129 complaints. We are naming the most serious findings directly rather than softening them: multiple specific, named Reclame Aqui complaint threads directly allege that BetGorillas 'does not pay' and 'does not keep its promises' - repeated, concrete allegations distinct from routine service friction. The company has also cited an ongoing platform migration intended to bring it into regulatory compliance, during which some users reported website instability, and withdrawals over R$201 reportedly take up to 72 hours to process. As with every licensed Brazilian operator, no welcome bonus is available since January 2025.
