Dual MGA/UKGC-licensed casino with a low Casino.guru safety score and documented complaints left unanswered for months or over a year
Visit BetStorm →Pros
- Genuine dual MGA/UKGC licensing under a named operator (ProgressPlay Limited)
Cons
- Low 4.8 Casino.guru Safety Index with 1,727 accumulated black points
- Two documented player complaints left completely unanswered for months, one for a full year
- Widespread Trustpilot complaints of missing withdrawals with weak follow-through
- Support described as scripted/unhelpful on serious cash-out issues
- Bonus wagering requirements described as effectively unachievable
- No locally regulated welcome bonus - operates offshore/unlicensed in Finland's state-monopoly market
Our verdict
BetStorm holds genuine dual licences from both the MGA and UK Gambling Commission - reputable regulators - but we are not going to let that licensing quality stand alone. Casino.guru gives BetStorm a low 4.8 Safety Index, and we want to name the most serious finding directly: AskGamblers documents two player complaints that the operator left completely unanswered for months, one for a full year - a real failure of basic dispute engagement from a dual-licensed operator. Trustpilot is filled with widespread complaints of missing withdrawals and weak follow-through, plus reports that support gives scripted, unhelpful responses once a cash-out issue becomes serious. Bonus wagering requirements are separately described as effectively unachievable. There is no locally regulated welcome bonus in Finland, where BetStorm operates offshore and unlicensed. Given the low independent safety score and the specific, documented pattern of unanswered complaints despite reputable dual licensing, we would recommend strong caution with BetStorm.
How we rated it
Sportsbook & casino (36%)6
A casino operated by ProgressPlay Limited, an established multi-brand Malta operator; specific game/market breadth not independently confirmed beyond generic marketing.
Trust & licensing (27%)3.5
Genuinely licensed under both the MGA and UK Gambling Commission via ProgressPlay Limited - reputable regulators - but Casino.guru still gives a low 4.8 Safety Index with 1,727 black points and a notably high disputed-winnings value for its size.
Bonuses & value (18%)2
No locally regulated welcome bonus in Finland - a state monopoly (Veikkaus) until licensing opens 1 July 2027. More broadly, bonus wagering requirements are described by reviewers as so high they're effectively unachievable.
Support & reliability (18%)1.5
Trustpilot documents widespread missing-withdrawal complaints with weak follow-through, and specifically two player complaints left completely unanswered for several months, one for a full year. Support is described as helpful for simple questions but scripted on serious cash-out issues.
Welcome bonus
Quick facts
| Owner | ProgressPlay Limited (Malta, company C58305), established 2021 |
| Licences | MGA/B2C/231/2012 (Malta Gaming Authority); UK Gambling Commission account no. 39335 |
| Casino.guru Safety Index | Low 4.8/10, with 1,727 accumulated black points and a notably high disputed-winnings value for its size |
| Serious documented complaints | Two player complaints left completely unanswered for several months, one for a full year |
| Other complaint themes | Widespread missing-withdrawal complaints with weak follow-through; scripted support responses on serious cash-out issues; bonus wagering requirements described as effectively unachievable |
| Finland | No locally regulated welcome bonus - Finland is a state monopoly (Veikkaus) until licensing opens 1 July 2027 |
Where BetStorm is licensed
BetStorm appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About BetStorm
BetStorm is a casino established in 2021, operated by ProgressPlay Limited (Malta), holding genuine dual licences from both the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (account no. 39335) - a reputable dual-jurisdiction regulatory foundation. Despite that, we are not going to let the licence quality overshadow the documented outcomes: Casino.guru gives BetStorm a low 4.8 Safety Index, with 1,727 accumulated black points and a notably high value of disputed winnings for a casino of its size. We want to name the most serious findings directly: AskGamblers documents two player complaints that went completely unanswered by the operator for several months, with one left pending for a full year - a serious failure of basic dispute engagement from an MGA/UKGC-licensed operator. Trustpilot is filled with widespread complaints describing missing withdrawals and weak or absent follow-through, alongside reports that support is friendly for simple questions but repeats scripted responses when players raise serious cash-out issues. Bonus wagering requirements are separately described by reviewers as so high they're effectively unachievable. In Finland specifically, no locally regulated welcome bonus exists since Finland's gambling market is a state monopoly under Veikkaus until licensing opens on 1 July 2027, and BetStorm operates there offshore and unlicensed.
