Curacao-licensed White Star B.V. casino explicitly rated a poor safety choice by Casino.guru, with a documented responsible-gambling failure and account-closure-after-win complaints
Visit BigLucky →Pros
- Large advertised game selection (5,000+ titles)
Cons
- Below-average 5.4 Casino.guru Safety Index; explicitly not recommended for fairness/safety-focused players
- A documented case describes a vulnerable player with medical documentation allowed to keep gambling, losing 135 EUR
- Documented pattern of accounts permanently closed after a win citing vague terms violations
- Withdrawal delays despite advertised instant processing
- Trustpilot shows patterns suggesting incentivized positive reviews
- No locally regulated welcome bonus - operates offshore/unlicensed in Norway's state-monopoly market
Our verdict
We are not going to hedge on BigLucky: Casino.guru gives it a below-average 5.4 Safety Index and states directly that it is not a good choice for players who care about fair treatment and safety. More seriously, Casino.guru documents a case where a vulnerable player from Finland, who had provided medical documentation of their gambling vulnerability, was nonetheless allowed to keep playing and lost 135 EUR - a genuine responsible-gambling failure, not a routine dispute. Trustpilot reinforces this picture: patterns suggest many positive reviews may be incentivized by the operator, while genuine complaints describe accounts permanently closed after a win with only vague 'terms violation' explanations, withdrawal delays despite advertised instant processing, and a specific case where an account was closed immediately after a player's first $1,000 win. There is no locally regulated welcome bonus in Norway, where BigLucky operates offshore and unlicensed. Given the below-average safety score, the documented vulnerable-player failure, and the account-closure-after-win pattern, we would recommend strong caution with BigLucky.
How we rated it
Sportsbook & casino (36%)5.5
A casino with 5,000+ games; reviewers describe a large game selection, though Trustpilot reviews show suspicious patterns of likely-incentivized positive reviews.
Bonuses & value (18%)3
No locally regulated welcome bonus in Norway - a state monopoly (Norsk Tipping/Norsk Rikstoto); BigLucky operates there offshore and unlicensed.
Trust & licensing (27%)1.5
Casino.guru gives a below-average 5.4 Safety Index and explicitly states this is not a good choice for players prioritizing fair treatment and safety. A documented case describes a vulnerable Finnish player, who had provided medical documentation, being allowed to keep gambling and losing 135 EUR - a serious responsible-gambling failure.
Support & reliability (18%)1.5
Trustpilot documents recurring complaints of accounts permanently closed after a win citing vague 'terms violations,' withdrawal delays despite advertised instant processing, and a specific case of an account closed with no explanation after a player's first $1,000 win and withdrawal request.
Welcome bonus
Quick facts
| Owner | White Star B.V. (Curacao), also operates Big Boost, BigBaazi, BigClash, Raketti, and Paratiisi |
| Licence | Curacao Gaming Control Board licence OGL/2023/159/0076 |
| Casino.guru | Below-average 5.4/10 Safety Index; explicitly not recommended for fairness/safety-focused players |
| Serious documented failure | A Finnish player with medical documentation of gambling vulnerability was allowed to keep gambling and lost 135 EUR |
| Documented complaints | Accounts permanently closed after a win citing vague 'terms violations'; withdrawal delays despite advertised instant processing; a specific account closed with no explanation after a first $1,000 win |
| Review integrity concern | Trustpilot shows patterns suggesting many 5-star reviews may be incentivized by the operator |
| Norway | No locally regulated welcome bonus - Norway is a state monopoly (Norsk Tipping/Norsk Rikstoto); operates offshore/unlicensed there |
Where BigLucky is licensed
BigLucky appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About BigLucky
BigLucky is a casino owned and operated by White Star B.V., the same group behind Big Boost, BigBaazi, and BigClash, holding a Curacao Gaming Control Board licence (OGL/2023/159/0076). We are not going to soften Casino.guru's assessment: the platform gives BigLucky a below-average 5.4 Safety Index and states explicitly that it is not a good choice for players who prioritize fair treatment and safety - a direct expert warning. We want to name a specific, serious documented failure directly: Casino.guru records a case where a player from Finland, who had provided medical documentation of vulnerability to excessive gambling, was nonetheless allowed to keep gambling and lost 135 EUR - a real responsible-gambling failure, not a routine complaint. Trustpilot shows suspicious patterns suggesting many of its 5-star reviews may be incentivized by the operator itself, alongside recurring genuine complaints: accounts permanently closed after a win, with the operator citing vague 'terms violations' without proper explanation; withdrawal delays despite advertised instant processing, which some reviewers believe is designed to encourage cancellation; and a specific case where an account was closed with no explanation immediately after a player's first win of $1,000 and subsequent withdrawal request. In Norway, no locally regulated welcome bonus exists since Norway's gambling market is a state monopoly, and BigLucky operates there offshore and unlicensed.
