Anjouan-licensed casino with a high Casino.guru safety score and mostly positive reviews, alongside a documented self-exclusion enforcement failure
Visit BitGuruz →Pros
- High 8.6 Casino.guru Safety Index with no relevant complaints logged there
- Predominantly positive Trustpilot reviews praising quick support and fast transactions
- Large game selection (6,000+ slots and live casino) with smooth performance
Cons
- A documented failure to enforce permanent self-exclusion for a player who requested closure due to gambling addiction
- A $240.19 balance withheld over an alleged duplicate account
- A case of EUR2,250 retained after an account closure over 'bad language'
- No welcome bonus - banned under Lithuanian law
Our verdict
BitGuruz carries a genuinely strong Casino.guru safety assessment and predominantly positive Trustpilot reviews, praising quick support and fast transactions across a large game library. But we want to name a serious specific complaint directly rather than let the positive aggregate picture stand alone: AskGamblers documents a case where the operator failed to enforce a player's permanent self-exclusion request - made specifically due to gambling addiction - resulting in the player being able to deposit again unexpectedly. Other documented complaints describe a withheld balance over an alleged duplicate account and a separate case of retained funds after an account closure over language issues. There is no welcome bonus in Lithuania, where all gambling bonuses are banned by law. Given the otherwise strong safety record against the documented self-exclusion failure and fund-retention complaints, we'd recommend a cautiously watchful approach with BitGuruz, particularly for anyone relying on self-exclusion protections.
How we rated it
Sportsbook & casino (36%)7
Smooth, lag-free gameplay with 6,000+ slots and live casino games, praised by reviewers.
Support & reliability (18%)5.5
Trustpilot is predominantly positive, praising quick support and fast deposits/withdrawals. However, AskGamblers documents a $240.19 balance withheld over an alleged duplicate account and a case of EUR2,250 retained after an account closure over 'bad language'.
Trust & licensing (27%)4
Holds an Anjouan licence via a named Belize-registered operator. Casino.guru gives a high 8.6 Safety Index, but a serious documented complaint describes a failure to enforce permanent self-exclusion after a player requested closure for gambling addiction.
Bonuses & value (18%)2
No welcome bonus - all gambling bonuses are banned in Lithuania under national law.
Welcome bonus
Quick facts
| Owner | Guruz Group Ltd. (Belize, registration no. 000044399) |
| Licence | Anjouan Gaming Authority licence ALSI-202505027-FI2 |
| Casino.guru | High 8.6 Safety Index, no relevant complaints, no blacklist presence |
| Serious documented complaint | Failure to enforce permanent self-exclusion after a player requested closure due to gambling addiction, allowing an unexpected EUR117 deposit |
| Other complaints | A $240.19 balance withheld over an alleged duplicate account; EUR2,250 retained after an account closure over 'bad language' |
| Trustpilot | Predominantly positive - quick support, smooth gameplay, fast deposits/withdrawals |
| Lithuania | No welcome bonus - all gambling bonuses are banned in Lithuania |
Where BitGuruz is licensed
BitGuruz appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About BitGuruz
BitGuruz is a casino launched in 2025, operated by Guruz Group Ltd. (Belize, registration no. 000044399), holding an Anjouan Gaming Authority licence (ALSI-202505027-FI2). Casino.guru gives BitGuruz a high 8.6 Safety Index, finding no relevant complaints and no blacklist presence, and Trustpilot reviews are predominantly positive, praising quick support responses, smooth lag-free gameplay across 6,000+ slots and live games, and fast deposit/withdrawal times. We want to name a serious documented complaint directly rather than let the otherwise strong reputation stand alone: AskGamblers records a case where BitGuruz failed to enforce a player's permanent self-exclusion request, made specifically due to gambling addiction, resulting in the player unexpectedly being able to deposit EUR117 afterward - a real responsible-gambling failure. Other documented complaints describe a $240.19 balance withheld over an alleged duplicate account, and a case where an account was closed over 'bad language' with EUR2,250 retained inside. As with all Lithuanian markets, no welcome bonus is available since gambling bonuses are banned there by law.
