SPA-licensed Brazilian sportsbook/casino (Foggo Entertainment Ltda.) with a moderate complaint-resolution record and documented withdrawal-delay allegations
Visit Blaze →Pros
- Genuine definitive SPA/MF licence valid through 2029, secured with the full BRL 30 million outorga payment
Cons
- Moderate 70.5% Reclame Aqui resolution rate with slow (3+ day) average response times
- Documented complaints of withdrawals now held over 24 hours, previously instant
- Some players allege intentional withdrawal delays to discourage cashing out
- Support described by some as using only automated scripted responses
- No welcome/deposit bonus - prohibited under Brazilian licensing rules
Our verdict
Blaze holds a genuine definitive SPA/MF licence through 2029, backed by the full BRL 30 million outorga payment - a solid federal regulatory foundation for a well-known Brazilian brand. But we want to name a real complaint pattern directly rather than let the licence stand alone: multiple Reclame Aqui reviewers describe withdrawals now being held for over 24 hours where they used to be instant, with some alleging this is intentional to discourage cashing out winnings, and support described as offering only automated scripted responses. The company's moderate 70.5% resolution rate and multi-day average response time reinforce that this is a real, if not uniformly severe, operational friction point. The company itself states withdrawals process within 2 to 48 hours depending on verification needs, which is a reasonable policy on paper but doesn't fully address the specific delay complaints documented. As with all Brazilian SPA-licensed operators, no welcome or deposit bonus is available. Given the genuine federal licence against the documented withdrawal-delay pattern and moderate complaint-resolution record, we'd recommend a cautious approach with Blaze, particularly keeping records around any withdrawal request timing.
How we rated it
Trust & licensing (27%)6.5
Genuine definitive SPA/MF licence (Portaria no. 471) valid through 2029, secured after paying the required BRL 30 million outorga fee - a solid federal regulatory foundation.
Sportsbook & casino (36%)6
A federally licensed Brazilian sportsbook and casino operating from the authorized bet.br domain.
Support & reliability (18%)3.5
A moderate 70.5% Reclame Aqui resolution rate. Documented complaints describe withdrawals now held for over 24 hours that were previously instant, with some alleging the delay discourages withdrawals, and support described as responding only with automated scripted phrases. The company states processing takes 2-48 hours depending on verification needs.
Bonuses & value (18%)3
No welcome/deposit bonus - prohibited for licensed operators in Brazil.
Welcome bonus
Quick facts
| Owner | Foggo Entertainment Ltda. (CNPJ 56.431.248/0001-61) |
| Licence | Definitive SPA/MF licence (Portaria no. 471, 10 March 2025), valid until 31 December 2029; BRL 30 million outorga paid |
| Authorized domain | bet.br |
| Reclame Aqui | 70.5% complaint resolution rate, average response time 3 days 9 hours |
| Documented complaint pattern | Withdrawals now held over 24 hours, previously instant; some allege intentional delay to discourage withdrawal; support described as using only automated scripted responses |
| Company's stated policy | Withdrawals processed within 2 hours, extending to 48 hours for additional security/compliance verification |
| Bonuses | No welcome/deposit bonus - prohibited for licensed operators in Brazil |
Where Blaze is licensed
Blaze appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Blaze
Blaze is a Brazilian sportsbook and casino owned and operated by Foggo Entertainment Ltda., holding a genuine definitive SPA/MF licence (Portaria no. 471, granted 10 March 2025) valid until 31 December 2029, secured after paying the required BRL 30 million outorga fee - a solid federal Brazilian regulatory foundation, operating from the authorized bet.br domain. On Reclame Aqui, the company shows a moderate 70.5% complaint-resolution rate with an average response time of over 3 days - not a top-tier operational record. We want to name a specific complaint pattern directly rather than treat it as routine: multiple reviewers describe withdrawals that used to process instantly now being held for over 24 hours, with some players alleging the delay is designed to discourage withdrawal of winnings, and noting that Brazil's Central Bank requires PIX transfers to be immediate - a rule players say applies consistently to deposits but not always to withdrawals. Support is described by some users as responding only with automated, pre-scripted phrases rather than substantive help. The company itself states withdrawals are processed within 2 hours, extending to 48 hours in cases requiring additional security and compliance verification. As a Brazilian SPA-licensed operator, Blaze cannot offer welcome or deposit bonuses under current regulations.
