Brazilian sportsbook with a low 3.8/10 Reclame Aqui rating, no verified trust seal, and serious documented account-wipe and misleading-promotion complaints
Visit BRX Bet →Pros
Cons
- Low 3.8/10 Reclame Aqui rating, NOT verified, no trust seal
- Only 25.2% of complaints resolved despite a 100% response rate
- Serious complaint of accounts arbitrarily zeroed with betting history deleted, including a large unredeemed prize
- A specific misleading promotional wheel game that granted a far lesser prize than what visually displayed
- Promised free spins reported not delivered
- Support reported unresponsive via chat or email
- Specific operating company and SPA licence not independently confirmed
Our verdict
We want to be direct about BRX Bet: it carries a low 3.8/10 Reclame Aqui rating, is NOT verified, and holds no trust seal - already a meaningful gap relative to most licensed operators in this market. That gap is reinforced by serious documented complaints: accounts arbitrarily zeroed with betting history deleted, including a case where a large prize became unredeemable as a result, and a specific misleading promotional wheel game that visually displayed a PS5 prize but delivered a far lesser reward instead. The company responds to all complaints but resolves only about a quarter of them, and support is documented as unresponsive via chat or email in multiple cases. We could not independently confirm its specific licensing details either. Given this pattern of serious account-integrity and promotional-honesty complaints alongside the unverified status, we'd recommend strong caution with BRX Bet.
How we rated it
Sportsbook & casino (36%)4
A Brazilian sportsbook and casino platform, though documented complaints include account histories being arbitrarily deleted or altered.
Trust & licensing (27%)2
Specific SPA/MF licence number and operating company could not be independently confirmed. The operator is NOT verified and does not hold Reclame Aqui's trust seal - a meaningful red flag relative to most licensed operators in this market.
Support & reliability (18%)2
Low 3.8/10 Reclame Aqui rating with only a 25.2% resolution rate despite a 100% response rate. Documented complaints describe accounts arbitrarily zeroed with betting history deleted, including a case involving a large unredeemed prize, and support that does not respond via chat or email.
Bonuses & value (18%)1.5
No welcome/deposit bonus - prohibited under Brazilian law. Documented complaints describe a misleading promotional wheel game (visually landing on a PS5 prize but delivering a much lesser reward) and promised free spins not being credited.
Welcome bonus
Quick facts
| Owner/licence | Zero-trace - specific operating company and SPA/MF licence number not independently confirmed |
| Reclame Aqui | Low 3.8/10 rating, 1,109 complaints, NOT verified (no trust seal), 100% response rate but only 25.2% resolution rate, 23.2% would use again |
| Serious documented complaint | Accounts arbitrarily zeroed with betting history deleted/altered, including a case where a large prize could not be redeemed after the wipe |
| Misleading promotion | 'Roleta Milionaria' wheel visually landed on a PS5 prize but the platform instead granted 10 free spins on Sweet Bonanza 1000 |
| Other complaints | Promised free spins (e.g. 150 spins after R$1,000 in bets) not delivered; support does not respond via chat or email |
| Brazil bonus rules | No welcome/deposit bonus - prohibited under Law 14.790/2023 Art. 29 (SPA/MF), effective 1 January 2025 |
Where BRX Bet is licensed
BRX Bet appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About BRX Bet
BRX Bet is a Brazilian sportsbook and casino platform whose specific operating company and SPA/MF licence number we could not independently confirm despite targeted searches. We want to name something directly rather than soften it: Reclame Aqui shows a low 3.8/10 rating from 1,109 complaints, and the operator is NOT verified and does not hold Reclame Aqui's trust seal - a meaningful red flag given most licensed Brazilian operators in this dataset carry that verification. Documented complaints are serious. One case describes an account being arbitrarily zeroed, with betting history deleted or altered and a large prize left unredeemable as a result. A specific promotional complaint describes the 'Roleta Milionaria' (Millionaire Wheel) visually landing on a PS5 prize, only for the platform to instead grant a far lesser reward of 10 free spins on Sweet Bonanza 1000 - a genuinely deceptive-looking practice. Other complaints describe promised rewards, such as 150 free spins after R$1,000 in bets, not being delivered, and support that does not respond via chat or email. While the company responds to 100% of complaints, it resolves only 25.2% of them, and just 23.2% of raters say they would use the service again. As with all Brazilian operators, no welcome or deposit bonus is available under current federal rules.
