An AGCO-registered Ontario casino from PENN Entertainment, with a large game library and real, documented verification/withdrawal friction
Visit theScore Casino →theScore Casino welcome bonus in Canada
Context for Canada: Canada regulates gambling province by province, so what is lawful depends on where you are. Ontario runs the country's open market: private operators register with the Alcohol and Gaming Commission of Ontario (AGCO) and operate under an agreement with iGaming Ontario, alongside the provincial operator OLG. Most other provinces keep online gambling with their own provincial operator. ONE ONTARIO RULE AFFECTS WHAT YOU SEE HERE: the Registrar's Standards for Internet Gaming prohibit advertising or marketing that communicates gambling inducements, bonuses or credits to the public - operators may still OFFER them, but may only advertise them on their own gaming site or by direct marketing to players who have actively consented. Permitted advertising must disclose material conditions up front, must not call an offer free unless it truly is, and must not call it risk-free where you stake your own money. If you are in Ontario, expect to find the current terms of any offer on the operator's own site rather than anywhere else, and treat a headline figure quoted elsewhere - including here - as something to verify at source.
Here is the current theScore Casino welcome offer for players in Canada. Bonus terms change and are set by theScore Casino for each market — always confirm the live offer on its own site. See every licensed betting site in Canada →
Pros
- Genuine AGCO registration and iGaming Ontario agreement, backed by PENN Entertainment
- Competitive game library (~1,200+ titles) including Evolution live dealer
- Standalone dedicated casino app (2025)
- Fast withdrawal methods available (PayPal/Visa Debit/Interac, 2-3 days)
Cons
- Trustpilot documents verification delays exceeding 72 hours before documents are accepted
- Documented cases of broken document-upload links with no working alternative
- Reported bouncing Responsible Gaming support email in at least one case
- Support often surface-level, per independent review
- Slower payment methods (EFT/Trustly) take close to 6 days
- Ontario, Canada only
Our verdict
theScore Casino is an AGCO-registered Ontario casino operated by Score Media and Gaming, part of PENN Entertainment, backed by a commercial agreement with iGaming Ontario - all independently confirmed, including via PENN's own investor disclosures. A standalone casino app launched in April 2025, separate from the sportsbook app, offering a genuinely competitive library of roughly 1,200+ games from providers like Evolution, Relax Gaming and Pragmatic Play. We think it's important to report real, documented complaints alongside those strengths: Trustpilot specifically documents verification delays exceeding 72 hours before documents are even accepted, 3-5 day waits after withdrawal approval, at least one case of broken document-upload links with no working alternative that effectively trapped a player's funds, and a reported bouncing 'Responsible Gaming' support email that made resolving a compliance issue physically difficult. Official processing times claim a 24-hour internal review, with PayPal, Visa Debit and Interac the fastest withdrawal methods (2-3 days) versus EFT/Trustly (closer to 6 days). The welcome bonus amount itself can't be shown here - a genuine AGCO advertising rule requires Ontario operators to withhold the exact figure until you log in from within the province, not something specific to theScore. A genuinely AGCO-registered, well-resourced Ontario casino with a strong game library - but the specific, sourced verification and withdrawal complaints are serious enough that we'd encourage real caution, particularly around document verification and larger withdrawals.
How we rated it
Games & software (25%)7
Roughly 1,200+ games, independently confirmed as competitive for the Ontario market, with providers including Evolution (live dealer), Relax Gaming, Pragmatic Play and Games Global.
Mobile & apps (10%)6.5
A dedicated standalone theScore Casino app launched in April 2025, separate from the sportsbook app but sharing one wallet - independently confirmed via PENN's own investor releases.
Trust & licensing (20%)6
A genuine AGCO registration and iGaming Ontario commercial agreement, backed by PENN Entertainment, corroborated across independent sources and PENN's own investor disclosures. However, Trustpilot documents a reported case of a bouncing 'Responsible Gaming' support email, making some compliance issues difficult to resolve - a real concern we take seriously alongside the legitimate licensing.
Bonuses & value (15%)5.5
A matched welcome bonus is offered, but AGCO's Ontario advertising rules require the exact amount to be withheld until the player logs in from within Ontario - a regulatory requirement affecting all Ontario operators, not specific to theScore, though it means the headline figure can't be shown here.
Support (10%)5
24/7 support via email, phone and app-only live chat is available, but independent review specifically notes responses are often surface-level, with agents directing users to FAQs rather than resolving specific issues.
Payments & payouts (20%)4.5
Official processing claims a 24-hour internal review, with PayPal, Visa Debit and Interac fastest (2-3 days) versus EFT/Trustly (closer to 6 days). However, Trustpilot documents real, specific complaints: verification delays exceeding 72 hours before documents are even accepted, and separately a case of broken document-upload links with no working alternative, effectively trapping funds - serious enough that we score this conservatively.
Quick facts
| Standalone app launched | April 2025 |
| Operator | Score Media and Gaming (PENN Entertainment) |
| Licence | AGCO (Alcohol and Gaming Commission of Ontario) + iGaming Ontario |
| Games | ~1,200+ titles (Evolution, Relax Gaming, Pragmatic Play, Games Global) |
| Documented complaint | Verification delays 72+ hrs, 3-5 day post-approval withdrawal waits, broken upload links (Trustpilot) |
| Withdrawal speed | 24-hr internal review; PayPal/Visa Debit/Interac 2-3 days, EFT/Trustly ~6 days |
| Welcome offer | Matched welcome bonus - exact amount withheld under AGCO Ontario advertising rules, shown after login from Ontario |
How we verified this
AGCO/iGaming Ontario registration, the operator (Score Media and Gaming, part of PENN Entertainment) and the April 2025 standalone app launch are corroborated across independent sources including PENN's own investor releases. The specific withdrawal/verification complaint examples (72+ hour document delays, 3-5 day post-approval waits, broken upload links, bouncing support email) are drawn directly from Trustpilot's documented reviews. Official processing-time figures are drawn from independent testing reported by review sites.
Where theScore Casino is licensed
theScore Casino appears on the official register in 1 countries. Highlighted countries have a full local review — pick yours for its welcome bonus and licence details.
North America (1)
About theScore Casino
theScore Casino is an AGCO-registered Ontario casino from PENN Entertainment (Score Media and Gaming), with a competitive ~1,200+ game library. Trustpilot documents real, specific verification and withdrawal complaints - reported here directly alongside its genuine licensing and strong product.
theScore Casino FAQ
Is theScore Casino licensed in Ontario?
Yes - it's registered with the AGCO (Alcohol and Gaming Commission of Ontario) and operates under a commercial agreement with iGaming Ontario, run by Score Media and Gaming, part of PENN Entertainment.
Does theScore Casino have withdrawal problems?
Trustpilot documents real, specific complaints: verification delays exceeding 72 hours before documents are accepted, and 3-5 day waits after withdrawal approval. Some players have also reported broken document-upload links with no working alternative.
What is theScore Casino's welcome bonus?
A matched deposit bonus - AGCO's Ontario advertising rules require the exact amount to be withheld until you log in from within Ontario, so it can't be published here.
How fast are theScore Casino withdrawals?
Officially, a 24-hour internal review applies, with PayPal, Visa Debit and Interac the fastest methods (2-3 days) versus EFT/Trustly (closer to 6 days) - though documented Trustpilot complaints describe longer real-world delays in some cases.
Does theScore Casino have a mobile app?
Yes - a standalone theScore Casino app launched in April 2025, separate from the sportsbook app but sharing a single wallet.