SPA-licensed Brazilian sportsbook (CDA Gaming Ltda) with a solid 8.4/10 Reclame Aqui rating, though a serious unpaid-winning-bet complaint is documented
Visit Casa de Apostas →Pros
- Genuine final SPA authorization via CDA Gaming Ltda
- Solid 8.4/10 Reclame Aqui rating with an 83.8% resolution rate
- Low minimum PIX deposit/withdrawal (from R$1.00)
Cons
- A serious documented complaint of winning bets not being paid, with unresolved chat support
- Other complaints of deposits not being credited to accounts
- Unresolved refund issues reported by some customers
- No welcome/deposit bonus - prohibited under Brazilian licensing rules
Our verdict
Casa de Apostas holds a genuine SPA authorization via CDA Gaming Ltda and carries a solid 8.4/10 Reclame Aqui rating with an 83.8% resolution rate - a generally reasonable consumer-facing record. We do want to name a serious specific complaint directly rather than let that overall rating stand alone: one documented case describes winning bets not being paid, with chat support failing to resolve the issue. Other complaints describe deposits not being credited and unresolved refund requests, though these appear less frequent given the overall resolution rate. As with all Brazilian SPA-licensed operators, no welcome or deposit bonus is available. Given the genuine licensing and generally solid Reclame Aqui track record against this specific unpaid-winnings complaint, we'd recommend a generally positive but attentive approach with Casa de Apostas, keeping documentation of any winning bet in case of payout disputes.
How we rated it
Sportsbook & casino (36%)6.5
Describes itself as offering exclusive odds and secure betting, with PIX deposits/withdrawals starting from R$1.00.
Trust & licensing (27%)6.5
Genuine final SPA authorization held by CDA Gaming Ltda, which also operates the Bet Sul and Jogo Online brands - a solid federal Brazilian regulatory foundation.
Support & reliability (18%)6
Solid 8.4/10 Reclame Aqui rating with an 83.8% resolution rate, though a serious documented complaint describes winning bets not being paid with chat support failing to resolve it.
Bonuses & value (18%)3
No welcome/deposit bonus - prohibited for licensed operators in Brazil under Law 14.790/2023 Art. 29.
Welcome bonus
Quick facts
| Owner | CDA Gaming Ltda, SPA-licensed, also operates Bet Sul and Jogo Online |
| Reclame Aqui | 8.4/10 rating, 144 complaints, 83.8% resolution rate, average response time 3 days 9 hours |
| Serious documented complaint | Winning bets not paid, with chat support failing to resolve the issue |
| Other complaints | Deposits not credited to accounts; unresolved refund issues |
| Payments | PIX deposits/withdrawals starting from R$1.00; 24-hour humanized customer service claimed |
| Brazil bonus rules | No welcome/deposit bonus - prohibited under Law 14.790/2023 Art. 29 (SPA/MF), effective 1 January 2025 |
Where Casa de Apostas is licensed
Casa de Apostas appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Casa de Apostas
Casa de Apostas is operated by CDA Gaming Ltda, which also operates the Bet Sul and Jogo Online brands, and holds a genuine final SPA authorization to operate legally in Brazil. On Reclame Aqui, it carries a solid 8.4/10 rating from 144 complaints, with an 83.8% resolution rate and an average response time of 3 days 9 hours - a generally reasonable consumer-facing record. The platform describes itself as offering secure betting with exclusive odds, PIX deposits and withdrawals starting from R$1.00, and 24-hour humanized customer service focused on transparency and responsible gaming. We want to name a serious specific complaint directly rather than let the solid overall rating stand alone: one documented case describes winning bets not being paid, with the platform's chat support failing to resolve the issue satisfactorily. Other complaints describe deposits not being credited to accounts and unresolved refund requests. As with all Brazilian SPA-licensed operators, no welcome or deposit bonus is available under current federal rules.
