A casino with a stark divergence between a high Casino.guru safety score and 'Bad' user feedback, plus serious unpaid-withdrawal and self-exclusion-failure complaints
Visit Casombie →Pros
- Some players report payout requests processed in under 8 hours
Cons
- Casino.guru's own user feedback score is 'Bad' despite a high 8.3 Safety Index - a genuine internal contradiction
- No confirmed operating company or licensing authority found
- Serious documented complaints of EUR6,000 and EUR8,000 in unpaid/stuck withdrawals
- An account marked duplicate with no appeal option after a lengthy verification wait
- AskGamblers-documented ongoing self-exclusion enforcement failures
- Complaints of server errors, slow payouts, and frequent disconnections
Our verdict
We want to be direct about Casombie: while Casino.guru's algorithmic Safety Index sits at a high 8.3, that same platform's own user feedback score for Casombie is 'Bad' - a real internal contradiction we don't want to hide. This tracks with serious documented complaints on Trustpilot and AskGamblers: EUR6,000 and EUR8,000 in unpaid or stuck withdrawals, an account marked as a duplicate with no appeal option, and formal complaints about ongoing failures to enforce self-exclusion requests - a genuine responsible-gambling concern. We also could not confirm Casombie's specific operating company or licence. Given the stark divergence between the safety index and actual user sentiment, plus these specific serious withdrawal and self-exclusion complaints, we'd recommend strong caution with Casombie and suggest considering better-documented alternatives instead.
How we rated it
Sportsbook & casino (36%)5
Documented complaints of server errors and frequent disconnections during play.
Trust & licensing (27%)4.5
No confirmed operating company or licence found. Casino.guru gives a high 8.3 Safety Index yet records a 'Bad' user feedback score itself from 21 reviews - a genuine internal contradiction we want to name directly, alongside AskGamblers-documented complaints of ongoing self-exclusion enforcement failures.
Bonuses & value (18%)4
No locally regulated welcome bonus in Norway. Documented complaints also describe difficulty withdrawing after deposits.
Support & reliability (18%)2.5
Serious documented complaints: EUR6,000 in unpaid withdrawals with shifting rejection reasons, an account marked as duplicate with no appeal after a 3-week verification wait, and EUR8,000 stuck in pending withdrawals since April 2026 with no response.
Welcome bonus
Quick facts
| Owner/licence | Zero-trace - no confirmed operating company or licensing authority found |
| Casino.guru divergence | High 8.3 Safety Index (recommendable, no relevant complaints in resolution center) vs. its own 'Bad' user feedback score from 21 reviews - a genuine internal contradiction |
| Serious documented complaints | EUR6,000 in unpaid withdrawals with shifting rejection reasons; account marked duplicate with no appeal after 3-week verification; EUR8,000 stuck pending since April 2026 with no response; ongoing self-exclusion enforcement failures |
| Other complaints | Server errors, slow payouts, frequent disconnections |
| Positive feedback | Some players report payout requests processed in under 8 hours |
| Norway | No locally regulated welcome bonus - Norway is a state monopoly (Norsk Tipping/Norsk Rikstoto); operates offshore/unlicensed there |
Where Casombie is licensed
Casombie appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Casombie
We could not independently confirm Casombie's specific operating company or licensing authority despite targeted searches - a genuine transparency gap. We want to name a significant divergence directly: Casino.guru gives Casombie a high 8.3 Safety Index, describing it as recommendable for most players and finding no relevant complaints in its own resolution center, yet the same platform's own user feedback score is 'Bad,' based on 21 user reviews - a real internal contradiction between the algorithmic safety assessment and actual player sentiment that we don't want to smooth over. Trustpilot documents serious complaints: server errors, slow payouts, frequent disconnections, and difficulty withdrawing after deposits, with one player alleging EUR6,000 in unpaid withdrawals accompanied by shifting rejection reasons and poor email support, and another describing an account marked as a duplicate with no appeal option after a 3-week verification wait. AskGamblers documents formal complaints citing ongoing failures to enforce self-exclusion requests - a serious responsible-gambling concern - with one player reporting EUR8,000 stuck in pending withdrawals since April 2026 with no response. Some positive reviews do describe payout requests processed in under 8 hours, so this is a genuinely divided rather than uniformly negative picture, but the serious specific complaints deserve direct attention. In Norway, no locally regulated welcome bonus exists since Norway's gambling market is a state monopoly.
