A casino with a below-average Casino.guru safety score, a very high complaint black-points total, and reports of an MGA investigation into recurring withdrawal delays
Visit Casoola →Pros
- Some players report surprisingly fast (within a day) withdrawals
Cons
- Below-average 5.5 Casino.guru Safety Index with somewhat unfair Terms and Conditions
- Very high complaint volume (4 direct + 27 related, 8,448 black points)
- Reported Malta Gaming Authority investigation over an extremely high number of unresolved withdrawal complaints
- Documented 'never-ending delay-and-additional-verifications loop' on withdrawals
- Terrible live chat support and no response to AskGamblers complaints reported
- A specific 8-week pending withdrawal case, and reports the site is no longer trading in the UK
- No confirmed operating company found
Our verdict
We want to be very direct about Casoola: this is one of the more concerning findings in this dataset. Casino.guru gives it a below-average 5.5 Safety Index with somewhat unfair Terms and Conditions, and logs a very high 8,448 black points across direct and related complaints. Trustpilot documents a recurring, serious withdrawal-delay pattern that one review claims has drawn a Malta Gaming Authority investigation - a claim we could not independently verify but report as documented. A specific 8-week pending withdrawal case and reports that the site is no longer trading in the UK reinforce the concern, even though some players do report fast withdrawals in other cases. Given the below-average safety score, the very high complaint volume, and the reported regulatory investigation, we'd recommend strong caution with Casoola and suggest verifying its current operating status and licence directly before depositing any funds.
How we rated it
Sportsbook & casino (36%)4
Reviews focus almost entirely on withdrawal and account issues rather than game quality, though some players do report a functional platform.
Bonuses & value (18%)3
No locally regulated welcome bonus in Norway. Documented complaints center on withdrawal delays following deposits and bonus play.
Trust & licensing (27%)2.5
Below-average 5.5 Casino.guru Safety Index with somewhat unfair Terms and Conditions found, plus 4 direct and 27 related complaints totaling 8,448 black points - a very high figure. One review reports the Malta Gaming Authority is investigating Casoola specifically over an extremely high number of unresolved withdrawal complaints.
Support & reliability (18%)2
Documented complaints describe a 'never-ending delay-and-additional-verifications loop' on withdrawals, terrible live chat, no response to AskGamblers complaints, an 8-week pending withdrawal case, and reports the site is no longer trading in the UK.
Welcome bonus
Quick facts
| Owner | Zero-trace - no confirmed operating company found |
| Casino.guru | Below-average 5.5 Safety Index, somewhat unfair T&Cs, 4 direct + 27 related complaints (8,448 black points) |
| Reported MGA investigation | One review reports the Malta Gaming Authority is investigating Casoola over an extremely high number of unresolved withdrawal complaints - not independently verified with the MGA |
| Documented complaints | 'Never-ending delay-and-additional-verifications loop' on withdrawals; terrible live chat; no response to AskGamblers complaints; an 8-week pending withdrawal case; site reportedly no longer trading in the UK |
| Positive feedback | Some players report surprisingly fast (within a day) withdrawals |
| Norway | No locally regulated welcome bonus - Norway is a state monopoly (Norsk Tipping/Norsk Rikstoto); operates offshore/unlicensed there |
Where Casoola is licensed
Casoola appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Casoola
We could not independently confirm Casoola's specific operating company despite targeted searches. We want to name serious findings directly rather than soften them: Casino.guru gives Casoola a below-average 5.5 Safety Index, finding somewhat unfair Terms and Conditions clauses, and logs 4 direct complaints plus 27 complaints against related casinos, totaling 8,448 black points - a very high figure relative to other brands we've reviewed. Trustpilot documents a recurring, serious pattern: players describe withdrawal problems as a 'never-ending delay-and-additional-verifications loop,' terrible live chat support, and no response to complaints raised on forums like AskGamblers. One review reports that the Malta Gaming Authority is investigating Casoola specifically because of an extremely high number of unresolved complaints all centered on the same withdrawal issue - we could not independently verify this claim with the MGA directly, so we report it as a documented allegation rather than a confirmed fact. Another review describes waiting 8 weeks for a pending withdrawal, with the site reportedly no longer trading in the UK. Some reviews do report surprisingly fast (within a day) withdrawals, so this is a genuinely divided rather than uniformly negative experience, but the volume and consistency of the serious complaints deserve direct attention. In Norway, no locally regulated welcome bonus exists since Norway's gambling market is a state monopoly.
