A major Melco-owned Manila integrated resort with genuine complaints about service, a refund failure, and no official on-site complaint channel
Visit City of Dreams Manila →Pros
- Major integrated resort backed by NASDAQ-listed Melco Resorts & Entertainment plus prominent Philippine partners
- Large gaming floor with around 1,680 slot machines and 365 tables
- Some guests praise cleanliness and Hyatt-branded accommodations
Cons
- Multiple reviews describe consistently poor casino and restaurant service
- A documented case of a promised refund never materializing
- Heavy cigarette smoke with poor ventilation reported in restaurant areas
- No official on-site complaint channel - only a direct email to Melco Macau
- Land-based only - no online welcome bonus
Our verdict
City of Dreams Manila is a genuinely major integrated resort backed by NASDAQ-listed Melco Resorts & Entertainment and prominent Philippine partners, but we want to be direct that its guest-service record looks noticeably weaker than its sister Macau property: multiple reviews describe consistently poor casino and restaurant service, a refund that was promised but never materialized, and heavy cigarette smoke with poor ventilation. The absence of an official on-site complaint channel - guests are directed to email Melco Macau instead - is a real gap for a resort of this scale. Given the strong corporate backing weighed against this documented service and complaint-handling pattern, we'd recommend City of Dreams Manila with moderate confidence and suggest keeping careful records of any charges or promised refunds during your stay.
How we rated it
Trust & licensing (27%)7.5
Owned by Melco Resorts and Entertainment (Philippines) Corporation, backed by SM Investments, Belle Corporation, and Premium Leisure Amusement, with a well-documented US$1.3 billion development history.
Sportsbook & casino (36%)6.5
A large integrated resort with around 1,680 slot machines and 365 gaming tables, though multiple reviews describe a consistently poor casino-floor experience.
Bonuses & value (18%)5
A land-based resort - no online welcome bonus applies.
Support & reliability (18%)4
Multiple TripAdvisor reviews describe terrible service and a refund that was promised but never materialized, and there is no official on-site complaint channel - only a direct email to Melco Macau.
Welcome bonus
Quick facts
| Owner | Melco Resorts and Entertainment (Philippines) Corporation, subsidiary of NASDAQ-listed Melco Resorts & Entertainment, with SM Investments, Belle Corporation, and Premium Leisure Amusement |
| History | Soft opened 14 December 2014, grand opened 2 February 2015; cost US$1.3 billion |
| Scale | Approximately 1,680 slot machines and 365 gaming tables |
| Documented complaints | Consistently poor casino-floor and restaurant service, a US$49 refund promised but never materialized, heavy cigarette smoke with poor ventilation |
| Complaint channel | No official on-site complaint channel for guests - only a direct email to Melco Macau |
| Philippines | Land-based integrated resort - no online welcome bonus |
Where City of Dreams Manila is licensed
City of Dreams Manila appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Asia (1)
About City of Dreams Manila
City of Dreams Manila is a US$1.3 billion integrated resort in Paranaque's Entertainment City, owned by Melco Resorts and Entertainment (Philippines) Corporation - a subsidiary of the NASDAQ-listed Melco Resorts & Entertainment - and developed together with SM Investments Corporation, Belle Corporation, and Premium Leisure Amusement, Inc. It had a soft opening on 14 December 2014 and a grand opening on 2 February 2015, offering around 1,680 slot machines and 365 gaming tables. It is purely land-based, so no online welcome bonus applies. We want to name directly a more negative complaint pattern than at its sister Macau property: multiple TripAdvisor reviews describe consistently poor casino-floor and restaurant service, one guest reports a promised US$49 incidental-fee refund that never materialized despite front-desk assurances, heavy cigarette smoke with poor ventilation in restaurant areas, and - notably - no official on-site complaint channel for guests, with only a direct email to Melco Macau available as an escalation route.
