An SPA/MF-licensed Brazilian sportsbook and casino with a strong Reclame Aqui reputation but a real pattern of withdrawal-delay and account-block complaints
Visit EstrelaBet →Pros
- Genuine SPA/MF licence (Portaria no. 320)
- RA1000 Reclame Aqui seal with an 8.07 rating and 99.1% response rate
- First Brazilian betting house to voluntarily join Consumidor.gov.br
- Pix payments from as little as R$1
Cons
- Documented pattern of withdrawal delays and failed withdrawal credits
- Account blocks tied to verification/anti-fraud audits, including one reported Bolsa Familia-related case
- Large absolute complaint volume (4,332 in 6 months) despite a strong response rate
- No welcome bonus available (banned by Brazilian law since Jan 2025, market-wide)
Our verdict
EstrelaBet is a genuinely SPA/MF-licensed (Portaria no. 320, February 2025) Brazilian sportsbook and casino, operated by EB Intermediacoes e Jogos S.A., which also holds the Vupi Bet brand. On Reclame Aqui, EstrelaBet holds the RA1000 seal - the platform's highest reputation tier - with a strong 8.07 rating and 99.1% of complaints answered over the last 6 months, and it was the first Brazilian betting house to voluntarily join the official Consumidor.gov.br complaint channel. We want to report the fuller picture rather than stop at those strong headline numbers: the underlying complaint volume is large in absolute terms (4,332 complaints in 6 months), and we found a real, recurring documented pattern of withdrawal delays, withdrawals failing to credit with balances not returning to accounts, and account blocks tied to identity-verification or anti-fraud audits - including one specific reported case describing an account blocked over benefiting from the Bolsa Familia social program. No welcome or deposit bonus is offered, consistent with Brazil's Lei 14.790/2023 ban since January 2025 - only conditional promotions like cashback and free spins are available to existing customers. A genuinely well-licensed, well-regarded Brazilian operator with a strong complaint-response record, but the documented withdrawal-delay and audit-block pattern is worth knowing about given the volume of complaints involved.
How we rated it
Customer support (18%)7.5
A strong, independently verified Reclame Aqui response rate (99.1%) and RA1000 seal, and EstrelaBet was the first betting house to voluntarily join Brazil's official Consumidor.gov.br complaint channel.
Sportsbook & Casino (36%)7
A genuinely SPA/MF-licensed Brazilian operator, part of a group that also runs Vupi Bet, with Pix as its dedicated payment method.
Trust & licensing (27%)7
A genuine SPA/MF licence and a strong RA1000 Reclame Aqui seal with an 8.07 rating and 99.1% response rate - genuinely good signs. However, we found a real, recurring pattern of documented complaints about withdrawal delays, failed withdrawal credits, and account blocks tied to verification/anti-fraud audits, including one specific reported case of an account blocked over benefiting from the Bolsa Familia social program. We score trust solidly but not top-tier given this documented pattern.
Bonuses & value (18%)3
No welcome or deposit bonus can legally be offered under Brazil's Lei 14.790/2023 (effective 1 Jan 2025) - a market-wide restriction, not specific to EstrelaBet. Only conditional promotions for existing customers are permitted.
Welcome bonus
Quick facts
| Owner | EB Intermediacoes e Jogos S.A. (also runs Vupi Bet) |
| Licence | Genuine SPA/MF licence, Portaria no. 320 (17 Feb 2025) |
| Reclame Aqui | RA1000 seal, 8.07 rating, 99.1% response rate, but 4,332 complaints in 6 months |
| Documented pattern | Withdrawal delays, failed credits, account blocks tied to verification/anti-fraud audits |
| Welcome bonus | None - banned by Brazil's Lei 14.790/2023 since Jan 2025 |
Where EstrelaBet is licensed
EstrelaBet appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About EstrelaBet
EstrelaBet is a genuinely SPA/MF-licensed Brazilian sportsbook and casino (EB Intermediacoes e Jogos S.A.), with a strong RA1000 Reclame Aqui reputation and a high response rate. We report a real, documented pattern of withdrawal-delay and verification-related account-block complaints directly, alongside the strong headline reputation numbers.
FAQ
Is EstrelaBet licensed in Brazil?
Yes - it holds a genuine SPA/MF licence (Portaria no. 320, February 2025), operated by EB Intermediacoes e Jogos S.A.
Who owns EstrelaBet?
EB Intermediacoes e Jogos S.A., which also operates the Vupi Bet brand.
Does EstrelaBet have a welcome bonus?
No - Brazilian law (Lei 14.790/2023) has banned welcome and deposit bonuses since 1 January 2025, market-wide. Only conditional promotions like cashback and free spins are permitted.
Is EstrelaBet reliable for complaint resolution?
It holds the RA1000 seal on Reclame Aqui with an 8.07 rating and 99.1% response rate - genuinely strong numbers - though we found a real, documented pattern of withdrawal-delay and verification-related account-block complaints worth knowing about given the volume involved.
Has EstrelaBet blocked any accounts unfairly?
Documented Reclame Aqui complaints describe account blocks tied to verification/anti-fraud audits, including one specific reported case of an account blocked over benefiting from the Bolsa Familia social program.
