A Comoros-licensed casino (Stellar Ltd, launched 2025) with a documented case of deliberately obstructing a player's self-exclusion request for over 8 months
Visit Pistolo →Pros
- Genuine Comoros licence, corroborated by two independent sources
- 24/7 live chat support offered
Cons
- SEVERE: AskGamblers documents an 8+ month deliberate obstruction of a self-exclusion request, with retention bonuses offered during an addiction crisis
- Systematic failures to honor self-exclusion requests documented across multiple complaints
- Withdrawal delays of 2-4+ weeks beyond stated timeframes
- 101 total casino.guru complaints (41 rejected) and 'Bad' user feedback
- Marketing spam continuing despite unsubscribe requests
- No locally regulated welcome bonus in Norway (state monopoly)
Our verdict
We want to report the most serious finding directly. Pistolo, operated by Stellar Ltd (launched 2025) and holding a Comoros/Anjouan Gaming licence (ALSI-202411077-FI2), shows a severe pattern of responsible-gambling failures documented by AskGamblers: one complaint describes the casino having 'deliberately obstructed' a player's self-exclusion request for more than 8 months, instead offering shorter breaks and aggressive retention bonuses during what the complaint describes as an addiction crisis. Another player reported being locked out with funds withheld after requesting account closure. AskGamblers rates the casino a concerning 4.1/10, documenting 25 complaints including withdrawal delays spanning weeks beyond stated timeframes, marketing spam continuing despite unsubscribe requests, and bonus promises withdrawn after wagering requirements were met. Casino.guru's own data is somewhat more favorable on paper (Above Average 7.9 Safety Index) but still documents 101 total complaints (41 rejected) and a 'Bad' user feedback rating from 25 users, plus unfair Terms and Conditions clauses around bonus-winnings confiscation for low-risk betting. We weight our trust assessment heavily toward the AskGamblers self-exclusion finding, since it represents a severe, specific responsible-gambling violation that a headline Safety Index score does not adequately capture. For Norway specifically, no locally regulated welcome bonus exists - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly, and Pistolo operates offshore/unlicensed there.
How we rated it
Casino (36%)5
Offers standard casino games with 24/7 live chat support, per casino.guru, though the casino's group of interconnected licences factors into its Safety Index.
Customer support (18%)2
24/7 live chat is offered, but AskGamblers documents numerous complaints receiving only generic template responses without concrete solutions, and a 2-day average complaint response time.
Bonuses & value (18%)1
No locally regulated welcome bonus - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly, so any bonus is only via the offshore .com site. AskGamblers also documents bonus promises withdrawn after wagering requirements were met.
Trust & licensing (27%)1
SEVERE: AskGamblers documents a case where the casino 'deliberately obstructed' a player's self-exclusion request for more than 8 months, offering retention bonuses during an addiction crisis instead. Casino.guru separately documents 101 complaints (41 rejected) and 'Bad' user feedback, alongside unfair T&C clauses around bonus-winnings confiscation.
Welcome bonus
Quick facts
| Operator | Stellar Ltd |
| Launched | 2025 |
| Licence | Comoros (Anjouan Gaming), ALSI-202411077-FI2 |
| SEVERE finding | AskGamblers documents an 8+ month deliberate obstruction of a player's self-exclusion request, with retention bonuses offered during an addiction crisis |
| AskGamblers rating | 4.1/10 - 25 complaints |
| Casino.guru profile | Above Average 7.9 headline Safety Index, but 'Bad' user feedback and 101 complaints (41 rejected) |
| Norway status | Offshore/unlicensed - Norsk Tipping/Norsk Rikstoto state monopoly; welcome bonus only via offshore .com site |
Where Pistolo is licensed
Pistolo appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Pistolo
Pistolo (Stellar Ltd, launched 2025, Comoros-licensed) is documented by AskGamblers as having deliberately obstructed a player's self-exclusion request for over 8 months - a severe responsible-gambling failure we weight heavily despite a more favorable casino.guru headline score.
FAQ
Is Pistolo licensed?
Yes - it holds a Comoros (Anjouan Gaming) licence, corroborated by two independent sources.
Is Pistolo safe?
No - AskGamblers documents a severe case of the casino deliberately obstructing a player's self-exclusion request for over 8 months, and casino.guru separately reports 'Bad' user feedback.
Does Pistolo respect self-exclusion requests?
AskGamblers documents systematic failures to honor self-exclusion requests, including one case obstructed for more than 8 months with retention bonuses offered during an addiction crisis.
Who owns Pistolo?
Stellar Ltd.
Does Pistolo have a welcome bonus in Norway?
No locally regulated bonus - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly, so any bonus is only via the offshore .com site.
