A Curacao-licensed casino (Latcas B.V.) with SERIOUS documented Trustpilot complaints of accounts deleted and winnings refused after withdrawal requests
Visit SlotsGem →Pros
- Genuine Curacao Gaming Control Board licence (OGL/2024/1676/0905)
- KYC/AML policies and encryption noted by professional review sites
Cons
- SERIOUS: Trustpilot documents accounts deleted and winnings refused entirely after withdrawal requests
- Support messages reportedly ignored following account-deletion disputes
- Lacks valid licensing for specific markets including Greece and Germany
- No locally regulated welcome bonus available in Norway (state monopoly)
Our verdict
SlotsGem is operated by Latcas B.V. under a Curacao Gaming Control Board licence (OGL/2024/1676/0905), and professional review sites generally describe it positively, citing KYC/AML policies and encryption. However, we want to report a serious divide directly: Trustpilot player reviews document cases where players won substantial amounts, requested withdrawal, and then had their accounts DELETED without notice - with their messages ignored and their winnings refused entirely. Other reviewers specifically flag that SlotsGem lacks valid licensing for certain markets, including Greece and Germany, meaning players there have no legal protection if something goes wrong. Given the severity of these documented complaints - account deletion and outright refusal to pay winnings, not just delays - we weight our overall assessment toward this serious pattern rather than the more favorable professional-review coverage. For Norway specifically, the market runs under a Norsk Tipping/Norsk Rikstoto state monopoly, so SlotsGem operates offshore and unlicensed there too, with any welcome bonus only available via its offshore .com site, not regulated for Norwegian users. Given the documented pattern of account deletion and refused winnings, we recommend strong caution with this brand.
How we rated it
Casino (36%)5
A functioning casino platform with KYC/AML policies and encryption per professional review sites, though overshadowed by serious player-level payment complaints.
Customer support (18%)1.5
Documented Trustpilot complaints describe messages being ignored entirely following account deletion and refused-winnings disputes.
Bonuses & value (18%)1
No locally regulated welcome bonus - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly; any bonus (120% up to EUR600 + 125 spins) is only via the offshore .com site, unregulated in Norway.
Trust & licensing (27%)1
SERIOUS: Trustpilot documents players winning substantial amounts, requesting withdrawal, and having their accounts DELETED without notice, with winnings refused entirely and messages ignored. Also lacks valid licensing for specific markets including Greece and Germany, leaving those players with no legal protection.
Welcome bonus
Quick facts
| Operator | Latcas B.V. |
| Licence | Curacao Gaming Control Board, OGL/2024/1676/0905 |
| SERIOUS finding | Trustpilot documents accounts deleted and winnings refused after withdrawal requests |
| Market restrictions | Lacks valid licensing for Greece, Germany - no legal protection for players there |
| Professional review coverage | Generally positive - notes KYC/AML policies and encryption |
| Norway status | Offshore/unlicensed - Norsk Tipping/Norsk Rikstoto state monopoly; welcome bonus only via offshore .com site |
Where SlotsGem is licensed
SlotsGem appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About SlotsGem
SlotsGem (Latcas B.V., Curacao-licensed) has SERIOUS documented Trustpilot complaints - players winning substantial amounts had their accounts deleted and winnings refused - despite generally positive professional review coverage. Also lacks valid licensing for Greece and Germany.
FAQ
Is SlotsGem licensed?
Yes - it holds a Curacao Gaming Control Board licence (OGL/2024/1676/0905), though it reportedly lacks valid licensing for specific markets including Greece and Germany.
Is SlotsGem safe?
Professional review sites are generally positive, but Trustpilot documents serious complaints of accounts being deleted and winnings refused entirely after withdrawal requests - we weight our assessment toward this documented pattern.
Does SlotsGem pay out winnings reliably?
Trustpilot documents cases where it did not - accounts were deleted and winnings refused entirely following withdrawal requests.
Who owns SlotsGem?
Latcas B.V.
Does SlotsGem have a welcome bonus in Norway?
Not a locally regulated one - Norway runs a Norsk Tipping/Norsk Rikstoto state monopoly. Any bonus is only via SlotsGem's offshore .com site.
