A federally SPA/MF-licensed Brazilian sportsbook (Esportes Gaming Brasil Ltda, sibling of Esportes da Sorte/Onabet) with a very strong 9.8/10 Reclame Aqui rating
Visit Sorte na Bet →Pros
- Genuine federal SPA/MF licence (Portaria 136, licence 0030) with a 5-year concession
- Part of an established Brazilian gaming group (Esportes Gaming Brasil Ltda)
- Very strong 9.8/10 Reclame Aqui rating with a 99.3% complaint response rate
Cons
- Documented complaints about missions/bonuses not being properly credited and inconsistent free-spin counts
- At least one specific complaint alleging self-exclusion non-compliance
- At least one specific complaint alleging game manipulation with retained winnings
- No welcome/deposit bonus available (legally banned in Brazil since 1 Jan 2025)
Our verdict
Sorte na Bet operates under Esportes Gaming Brasil Ltda - the same corporate group behind sibling brands Esportes da Sorte and Onabet - federally licensed by Brazil's Secretariat of Prizes and Betting (SPA/MF) via Portaria no. 136 (23 January 2025), licence 0030, with a five-year concession paid on 13 January 2025. Reclame Aqui, Brazil's most important complaint-resolution platform, shows Sorte na Bet with a very strong 9.8/10 rating, having received 2,153 total complaints and responded to 99.3% of them - a genuinely excellent complaint-handling record. That said, we want to report documented complaint themes directly: most focus on promotional/mission mechanics, including missions and bonuses not properly credited, free-spin counts described inconsistently (one example cites '8 free spins' that actually started the count at 7), missing cashback, and incomplete free-spin rewards. The company responds to these by explaining that promotional campaigns are delivered automatically per individual player profiles under internal system criteria. More seriously, we found at least one specific complaint alleging non-compliance with a self-exclusion request, and another alleging game manipulation with retained winnings - the company states results are unpredictable, impartial, and free from platform intervention, following international anti-manipulation norms, though we report the underlying allegations honestly rather than dismiss them. No welcome or deposit bonus is available for Brazilian users, since Law 14.790/2023 Article 29 and SPA/MF rules ban these promotions for every licensed operator since 1 January 2025 - only loyalty rewards and free bets for existing customers are permitted. Given the genuine federal licensing, an established parent gaming group, and a very strong Reclame Aqui response rate, balanced against the documented promotional-mechanics and more serious individual complaints, we consider Sorte na Bet a generally solid choice among Brazil's newly regulated operators, with some caution warranted around bonus/mission terms.
How we rated it
Customer support (18%)9
A 99.3% Reclame Aqui response rate is genuinely excellent, though documented complaints include a self-exclusion non-compliance allegation and a game-manipulation/retained-winnings allegation that warrant caution despite the strong overall response rate.
Trust & licensing (27%)8.5
A genuine federal SPA/MF licence (Portaria 136, licence 0030, 23 January 2025), part of an established gaming group; Reclame Aqui shows a very strong 9.8/10 rating with a 99.3% complaint response rate.
Sportsbook (36%)7.5
A sportsbook operating under an established, federally licensed Brazilian gaming group (Esportes Gaming Brasil Ltda), sibling of Esportes da Sorte and Onabet.
Bonuses & value (18%)3
No welcome/deposit bonus is legally available - Brazil's Law 14.790/2023 Art. 29 plus SPA/MF rules ban these for every licensed operator since 1 Jan 2025; documented complaints separately describe missions and free-spin promotions credited inconsistently.
Welcome bonus
Quick facts
| Operator | Esportes Gaming Brasil Ltda (sibling of Esportes da Sorte, Onabet) |
| Licence | SPA/MF Portaria 136 (23 Jan 2025), licence 0030, 5-year concession |
| Reclame Aqui | 9.8/10; 2,153 total complaints; 99.3% response rate |
| Documented complaints | Mission/bonus crediting inconsistencies, free-spin count discrepancies, a self-exclusion non-compliance allegation, a game-manipulation/retained-winnings allegation |
| Brazil bonus law | Welcome/deposit bonuses banned since 1 Jan 2025 (Law 14.790/2023 Art. 29 + SPA/MF) |
Where Sorte na Bet is licensed
Sorte na Bet appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Sorte na Bet
Sorte na Bet (Esportes Gaming Brasil Ltda, sibling of Esportes da Sorte/Onabet, federal SPA/MF licence 0030) has a very strong 9.8/10 Reclame Aqui rating with a 99.3% response rate, though documented complaints describe promotional-mechanics issues and at least one self-exclusion and one manipulation allegation.
FAQ
Is Sorte na Bet licensed in Brazil?
Yes - it operates under Esportes Gaming Brasil Ltda's genuine federal SPA/MF licence (Portaria 136, licence 0030, 23 January 2025), the same group behind Esportes da Sorte and Onabet.
Is Sorte na Bet safe?
It holds a genuine federal licence and a very strong 9.8/10 Reclame Aqui rating with a 99.3% response rate, though documented complaints include a self-exclusion non-compliance allegation and a manipulation allegation worth noting.
Does Sorte na Bet credit bonuses reliably?
Documented complaints describe missions and free-spin promotions credited inconsistently in some cases, with the company attributing this to automated, profile-based promotional delivery.
Who operates Sorte na Bet?
Esportes Gaming Brasil Ltda, the same group behind Esportes da Sorte and Onabet.
Does Sorte na Bet have a welcome bonus?
No - Brazil has banned welcome and deposit bonuses for all licensed operators since 1 January 2025 (Law 14.790/2023 Art. 29 + SPA/MF rules); only loyalty rewards/free bets for existing customers are allowed.
