A well-established (since 2003), federally SPA/MF-licensed Brazilian sportsbook and casino with a genuinely strong 8.6/10 Reclame Aqui reputation and an award-winning track record
Visit Sorte Online →Pros
- Well-established operator with over two decades of Brazilian market presence (since 2003)
- Genuine final federal SPA/MF licence (Portaria 259/2025) via Levante Brasil Ltda
- Strong 8.6/10 Reclame Aqui rating with RA1000 seal (2022, 2023) and a 2023 industry award
- TUV Rheinland security certification
- 70%+ complaint response rate
Cons
- Documented complaints about bonus issues, account blocking, and withdrawal/login problems
- At least one specific complaint alleging non-payment of a winning bet
- No welcome/deposit bonus available (legally banned in Brazil since 1 Jan 2025)
Our verdict
Sorte Online has operated in the Brazilian market since 2003, originally as an intermediary for official lotteries, before receiving final federal authorization from the Secretariat of Prizes and Bets (SPA/MF) to also operate fixed-odds sports betting and online casino, through Levante Brasil Ltda under Portaria SPA/MF no. 259/2025, registered in the SIGAP betting-management system. Reclame Aqui, Brazil's most important complaint-resolution platform, shows Sorte Online with an 8.6/10 rating as of June 2026, having achieved the RA1000 seal in both 2022 and 2023, and winning the Reclame Aqui Award 2023 in the 'Draws, Lotteries and Bets' category - a genuinely strong reputational record built over two decades of operation. The company responds to more than 70% of complaints raised. That said, documented complaint themes on the platform include bonus issues, account blocking, and withdrawal/login problems, with at least one specific complaint alleging non-payment of a winning bet. Sorte Online holds TUV Rheinland security certification. No welcome or deposit bonus is available for Brazilian users, since Law 14.790/2023 Article 29 and SPA/MF rules ban these promotions for every licensed operator since 1 January 2025 - only loyalty rewards and free bets for existing customers are permitted. Given the long, well-established operating history, genuine federal licensing, and an award-winning Reclame Aqui reputation, we consider Sorte Online a solid, reliable choice among Brazil's newly regulated operators.
How we rated it
Trust & licensing (27%)9
A genuine, long-established federal SPA/MF licence (Portaria 259/2025) via Levante Brasil Ltda, registered in SIGAP, with an 8.6/10 Reclame Aqui rating, RA1000 seal in both 2022 and 2023, and a Reclame Aqui Award 2023 win - a genuinely strong reputational record.
Sportsbook & Casino (36%)7.5
A well-established operator since 2003, now offering fixed-odds sports betting and online casino under final SPA/MF authorization.
Customer support (18%)7.5
Responds to over 70% of Reclame Aqui complaints, though documented complaint themes include bonus issues, account blocking, withdrawal/login problems, and at least one non-payment allegation.
Bonuses & value (18%)3
No welcome/deposit bonus is legally available - Brazil's Law 14.790/2023 Art. 29 plus SPA/MF rules ban these for every licensed operator since 1 Jan 2025; only loyalty rewards/free bets for existing customers are permitted.
Welcome bonus
Quick facts
| Operator | Levante Brasil Ltda |
| History | Operating in Brazil since 2003 (lottery intermediary); final SPA/MF authorization via Portaria 259/2025 |
| Reclame Aqui | 8.6/10; RA1000 seal (2022, 2023); Reclame Aqui Award 2023 winner |
| Complaint response rate | Over 70% |
| Documented complaints | Bonus issues, account blocking, withdrawal/login problems, at least one non-payment allegation |
| Security | TUV Rheinland certified |
| Brazil bonus law | Welcome/deposit bonuses banned since 1 Jan 2025 (Law 14.790/2023 Art. 29 + SPA/MF) |
Where Sorte Online is licensed
Sorte Online appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Sorte Online
Sorte Online (Levante Brasil Ltda, operating since 2003, federal SPA/MF licence via Portaria 259/2025) has a genuinely strong 8.6/10 Reclame Aqui reputation with an RA1000 seal and a 2023 industry award, though documented complaints describe bonus, account-blocking, and withdrawal issues.
FAQ
Is Sorte Online licensed in Brazil?
Yes - it holds a genuine final federal SPA/MF licence (Portaria 259/2025), operated by Levante Brasil Ltda, and has operated in Brazil since 2003.
Is Sorte Online safe?
It has a genuinely strong reputation: 8.6/10 on Reclame Aqui, the RA1000 seal in 2022 and 2023, and a 2023 industry award, though documented complaints describe some account-blocking and withdrawal issues.
Does Sorte Online pay out withdrawals reliably?
Generally well-regarded, with a 70%+ complaint response rate, though documented complaints include withdrawal/login problems and at least one non-payment allegation.
Who operates Sorte Online?
Levante Brasil Ltda.
Does Sorte Online have a welcome bonus?
No - Brazil has banned welcome and deposit bonuses for all licensed operators since 1 January 2025 (Law 14.790/2023 Art. 29 + SPA/MF rules); only loyalty rewards/free bets for existing customers are allowed.
