A casino.guru 'steer clear' Very Low Safety Index brand with severe documented winnings-confiscation complaints, part of a 5-casino interconnected group
Visit Supacasi →Pros
- Some Trustpilot reviewers praise game range and successful withdrawals
Cons
- casino.guru gives it a Very Low 1.4 Safety Index and explicitly recommends steering clear
- Part of a 5-casino interconnected group, further lowering its Safety Index
- Severe documented complaint of a EUR 37,000 balance disappearing during verification
- Documented complaints of winnings confiscated citing vague T&C breaches (EUR 1,400 and EUR 3,915.19 cases)
- Not found in Lithuania's official Gaming Control Authority licensed-operator register
Our verdict
We want to report a genuinely severe case directly: Supacasi is given a Very Low 1.4 Safety Index by casino.guru, which explicitly recommends players steer clear and choose a casino with a higher score - the low rating is partly driven by Supacasi's interconnection with 5 other online casinos. We could not find Supacasi in Lithuania's official Gaming Control Authority list of licensed operators after searching its register - a genuine information gap regarding local licensing status. Independent Trustpilot coverage documents severe, specific confiscation complaints: one player who won EUR 1,400 had it confiscated, describing the experience as 'not the first time'; another player with EUR 37,000 on their balance during verification had the winnings suddenly disappear; and a separate player had EUR 3,915.19 in winnings confiscated over claimed Terms and Conditions breaches. That said, Supacasi's overall Trustpilot rating sits in the middle of the scale, with some customers praising game range, bonuses, and successful withdrawals, while others describe slow cash-outs or a pattern of the site seeming good 'until you win and try to withdraw'. No welcome bonus is available here or anywhere in Lithuania, since the country has banned all gambling promotional incentives since 1 July 2021. Given casino.guru's own Very Low rating and explicit avoidance recommendation, combined with the severe documented confiscation complaints, we recommend strong caution with this brand, particularly around larger wins.
How we rated it
Bonuses & value (18%)3
No welcome bonus is legally available, since Lithuania has banned all gambling promotional incentives since 1 July 2021 - this applies equally to every licensed operator, not a brand-specific shortfall.
Casino (36%)2.2
A casino product with severe documented winnings-confiscation complaints, part of a 5-casino interconnected group flagged Very Low by casino.guru - the mixed positive Trustpilot feedback does not offset the severity of the confiscation pattern.
Customer support (18%)1.5
Documented complaints describe winnings confiscated citing vague T&C breaches, including a severe case where a EUR 37,000 balance disappeared during verification.
Trust & licensing (27%)0.5
casino.guru gives it a Very Low 1.4 Safety Index and explicitly recommends players steer clear, noting it is part of a 5-casino interconnected group. We could not find it in Lithuania's official licensed-operator register.
Welcome bonus
Quick facts
| SERIOUS FINDING | casino.guru Safety Index: Very Low 1.4/10 - explicit recommendation to steer clear |
| Interconnected group | Linked with 5 other online casinos, further lowering its Safety Index |
| Documented complaint #1 | EUR 1,400 winnings confiscated, described by the player as 'not the first time' |
| Documented complaint #2 | EUR 37,000 balance disappeared during verification |
| Documented complaint #3 | EUR 3,915.19 confiscated over claimed T&C breaches |
| Overall Trustpilot | Mixed/middle-of-scale - some praise game range/withdrawals, others report slow cash-outs |
| Lithuania licensing | Not found in the official Gaming Control Authority licensed-operator register |
Where Supacasi is licensed
Supacasi appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Supacasi
Supacasi has a Very Low 1.4 casino.guru Safety Index with an explicit steer-clear recommendation, part of a 5-casino interconnected group. Severe documented complaints describe confiscated winnings, including a EUR 37,000 balance disappearing during verification. Overall Trustpilot rating is mixed.
FAQ
Is Supacasi safe?
No - casino.guru gives it a Very Low 1.4 Safety Index and explicitly recommends players steer clear, partly due to its interconnection with 5 other online casinos.
Does Supacasi pay out winnings reliably?
Mixed but with severe documented issues - some players report successful withdrawals, while others describe winnings confiscated citing vague T&C breaches, including a case where a EUR 37,000 balance disappeared during verification.
Is Supacasi licensed in Lithuania?
We could not find it in Lithuania's official Gaming Control Authority licensed-operator register after searching.
Does Supacasi have a welcome bonus?
No - Lithuania has banned all gambling promotional incentives since 1 July 2021, a legal requirement applying to every operator there.
Who owns Supacasi?
We could not independently confirm ownership; it is interconnected with 5 other online casinos per casino.guru.
