A Curacao-licensed casino with a Very High casino.guru Safety Index but a sharply inconsistent Trustpilot record across its different domains
Visit Tsars Casino →Pros
- Very High 9.0 casino.guru Safety Index, no unfair T&Cs found
- Large game selection across a 7-casino interconnected group
- One Trustpilot domain shows 4.2/5 with fast-withdrawal praise from ~712 reviews
Cons
- Sharp Trustpilot inconsistency across domains - as low as 1.9/5 on one
- Documented complaints of withdrawals stuck pending for over 10 working days
- Reports of withdrawal requests disappearing after technical-difficulty emails
- Some complaints reference questioned authorization in jurisdictions like Spain and Australia
- No welcome bonus confirmed for Finnish players per our source data
Our verdict
Tsars Casino is owned by RR Investments N.V. and holds a Curacao Gaming Authority licence (one independent reviewer also discloses an Anjouan/Comoros licence number, 8048/JAZ2015-046). It is part of a group of 7 interconnected online casinos, and casino.guru gives it a Very High 9.0 Safety Index, finding no unfair Terms and Conditions and very low complaint volume relative to its size - a strong result on its face. We want to report a genuinely sharp inconsistency directly: Trustpilot ratings vary widely by domain, with one Tsars domain showing 4.2/5 from roughly 712 mostly-positive reviews (fast withdrawals and game selection praised), while another domain shows just 1.9/5. Independent complaint sources document specific withdrawal issues, including requests stuck on 'pending' status unresolved for more than 10 working days, and reports of withdrawal requests disappearing from player accounts entirely after emails citing technical difficulties. Some complaints also reference Tsars operating in jurisdictions such as Spain and Australia where its authorization is questioned. No welcome bonus is available for Finnish players per our source data. Given the sharp cross-domain Trustpilot inconsistency and the specific documented withdrawal complaints, we recommend real caution, particularly for larger withdrawal requests.
How we rated it
Casino (36%)6.5
A large game selection is praised by many reviewers, part of a 7-casino interconnected group per casino.guru.
Trust & licensing (27%)6
A Curacao Gaming Authority licence and a Very High 9.0 casino.guru Safety Index with no unfair T&Cs found. However, Trustpilot ratings are sharply inconsistent across Tsars' different domains (4.2/5 on one, just 1.9/5 on another) - a genuine discrepancy we score conservatively for.
Customer support (18%)4
Some reviewers praise responsive customer service and fast withdrawals, while documented complaints describe withdrawal requests stuck pending for over 10 working days and requests disappearing after technical-difficulty emails.
Bonuses & value (18%)2
No welcome bonus is available for Finnish players per our source data; wagering is 3x where a bonus does apply.
Welcome bonus
Quick facts
| Owner | RR Investments N.V. |
| Licence | Curacao Gaming Authority (also an Anjouan/Comoros licence no. 8048/JAZ2015-046 per one reviewer) |
| casino.guru | 9.0/10 (Very High), no unfair T&Cs, very low complaint volume; part of a 7-casino group |
| Trustpilot | Sharply inconsistent across domains: 4.2/5 (~712 reviews) on one, 1.9/5 on another |
| Documented complaints | Withdrawals stuck pending 10+ working days; requests disappearing after technical-difficulty emails; questioned authorization in Spain/Australia |
| Finland/Estonia offer | No welcome bonus for Finnish players per our source data; 3x wagering where a bonus applies |
Where Tsars Casino is licensed
Tsars Casino appears on the official register in 1 country — 0 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (1)
About Tsars Casino
Tsars Casino (RR Investments N.V., Curacao licence) has a Very High 9.0 casino.guru Safety Index but a sharply inconsistent Trustpilot record across its domains (4.2/5 vs 1.9/5), plus documented complaints of withdrawals stuck pending 10+ working days and requests disappearing after technical-difficulty emails.
FAQ
Is Tsars Casino licensed?
Yes - it holds a Curacao Gaming Authority licence; one independent reviewer also discloses an Anjouan/Comoros licence number.
Is Tsars Casino safe?
casino.guru gives it a Very High 9.0 Safety Index with no unfair T&Cs found, but Trustpilot ratings are sharply inconsistent across its different domains (4.2/5 vs 1.9/5) - a discrepancy worth knowing about.
Does Tsars Casino pay out withdrawals reliably?
Mixed - many reviewers report fast payouts, but documented complaints describe withdrawal requests stuck pending for over 10 working days, and some disappearing after technical-difficulty emails.
Who owns Tsars Casino?
RR Investments N.V., part of a group of 7 interconnected online casinos per casino.guru.
Does Tsars Casino have a welcome bonus?
No welcome bonus is confirmed for Finnish players per our source data; where a bonus does apply, wagering is 3x.
