A Malta-licensed casino with a genuinely unresolved operating-status contradiction and documented withdrawal-cancellation complaints
Visit Ultra Casino →Pros
- Genuine Malta Gaming Authority licence
- Historically a large game library (~1,300 games, 94+ providers)
Cons
- Genuine, unresolved contradiction about whether the casino is currently operating
- Documented complaints of withdrawals cancelled citing active-bonus or VPN-usage claims
- EUR 3 fee charged on withdrawal requests
- Documented documentation disputes (screenshots initially accepted, then PDFs demanded)
- Offshore/unlicensed for both Finland and Norway, where state monopolies hold the gambling franchise
Our verdict
Ultra Casino is owned by BP Group Ltd under a Malta Gaming Authority licence, historically offering a large library of almost 1,300 games from over 94 providers. We found a genuine, unresolved contradiction worth reporting directly: one source states the casino has closed and no longer operates, while other current review sources (AskGamblers, Wizard of Odds, Trustpilot) actively review it with a current Above Average 6.5 casino.guru Safety Index and document recent, specific complaints - which would be inconsistent with a fully closed casino. We could not resolve this discrepancy with confidence and report both findings rather than assert either as settled fact. Regardless of the operating-status question, the documented complaint pattern is worth knowing: players describe withdrawals being cancelled with claims of active bonuses or VPN usage (one Croatian player's EUR 2,503 withdrawal was cancelled on such grounds), a EUR 3 fee charged on withdrawal requests, and documentation disputes where screenshots were initially accepted but later rejected in favor of PDF files containing information banks cannot always provide. For Finland and Norway specifically, Ultra Casino operates as a non-state, offshore/unlicensed brand in both markets, since each has a state gambling monopoly, so no locally regulated welcome bonus is available. Given the unresolved operating-status contradiction and the documented withdrawal-cancellation complaints, we recommend verifying the casino's current status directly and exercising real caution before depositing.
How we rated it
Casino (36%)4.5
Historically a large casino (~1,300 games, 94+ providers), though we found a genuine, unresolved contradiction about whether it is currently operating at all.
Customer support (18%)4
Documented complaints describe difficulty submitting required bank documentation, with the casino initially accepting screenshots but later demanding PDF files with information banks cannot always provide.
Trust & licensing (27%)3.5
A Malta Gaming Authority licence and an Above Average 6.5 casino.guru Safety Index per current review sources, but one source states the casino has closed - a genuine, unresolved contradiction. Documented recent complaints describe withdrawal cancellations citing active-bonus or VPN-usage claims.
Bonuses & value (18%)3
No locally regulated welcome bonus for Finland or Norway, where the brand operates offshore; documented complaints also describe withdrawal cancellations citing 'active bonus' claims.
Welcome bonus
Quick facts
| Owner | BP Group Ltd |
| Licence | Malta Gaming Authority |
| STATUS CONTRADICTION | One source says closed/no longer operating; other current sources actively review it with recent complaints - unresolved |
| casino.guru | 6.5/10 (Above Average) per current review sources |
| Documented complaints | Withdrawal cancellations citing active-bonus/VPN claims, EUR 3 withdrawal fee, documentation disputes |
| Finland/Norway status | Non-state, offshore/unlicensed brand in both markets; state gambling monopolies |
Where Ultra Casino is licensed
Ultra Casino appears on the official register in 2 countries — 0 for sports betting and 2 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (2)
About Ultra Casino
Ultra Casino (BP Group Ltd, Malta licence) has a genuinely unresolved operating-status contradiction - one source says closed, others actively review it with an Above Average 6.5 score and recent withdrawal-cancellation complaints (active-bonus/VPN claims). Offshore/unlicensed for both Finland and Norway.
FAQ
Is Ultra Casino still operating?
This is genuinely unclear - one source states it has closed, while other current review sources actively review it with recent complaints. Verify directly before depositing.
Is Ultra Casino licensed?
Yes, per available sources - it is operated by BP Group Ltd under a Malta Gaming Authority licence.
Does Ultra Casino pay out withdrawals?
Documented complaints describe withdrawals being cancelled with claims of active bonuses or VPN usage, plus a EUR 3 withdrawal fee and documentation disputes.
Is Ultra Casino legal in Finland or Norway?
No - both countries have state gambling monopolies (Veikkaus in Finland, Norsk Tipping/Norsk Rikstoto in Norway), and Ultra Casino operates in both as a non-state, offshore/unlicensed brand.
What do Ultra Casino's complaints describe?
Withdrawal cancellations citing active-bonus or VPN-usage claims (including one EUR 2,503 case), a EUR 3 withdrawal fee, and disputes over required bank documentation.
