A genuinely SPA/MF-licensed Brazilian sportsbook/casino with a strong Reclame Aqui rating, documented affiliate-payment complaints, and a known impersonation-scam risk
Visit Upbet →Pros
- Genuine, definitive SPA/MF authorization (licence No. 323)
- Strong 8.7/10 Reclame Aqui rating with 86.4% resolution rate
- Fast average complaint response time (1 day 4 hours)
Cons
- Documented complaints about non-payment of prizes
- Documented complaints about excessive delays and unexplained cancellations of affiliate/referral commissions
- Known impersonation-scam risk - the operator itself warns of fraudulent copycat sites
- No welcome/deposit bonus permitted in Brazil (market-wide ban since 2025)
Our verdict
Upbet is operated by UPBET BRASIL LTDA under a genuine, definitive SPA/MF authorization (licence No. 323, issued 17 February 2025) - real Brazilian federal licensing. It accepts PIX only, with immediate deposit crediting and fast withdrawal release per operator marketing. Reclame Aqui gives it a strong 8.7/10 rating across 508 complaints, with an 86.4% resolution rate and a fast average response time of 1 day 4 hours - a generally solid record. We want to report specific documented complaint themes directly: some players describe prizes not being paid, and there is a specific, recurring complaint pattern around affiliate/referral commissions - excessive delays in payment, and cancellations of referral payouts with support unable to specify which terms were supposedly violated. We also flag a name-confusion/phishing risk worth knowing about: the operator itself publishes a warning that fraudulent third-party sites impersonate the Upbet brand to deceive users, stating it has no relation to these copycat platforms. For Brazil specifically, no welcome or deposit bonus is available at all, since Law 14.790/2023 Art. 29 and SPA/MF rules ban these for all licensed operators there since 1 January 2025 - a market-wide restriction, not specific to Upbet. A genuinely licensed operator with a strong overall rating, but the documented affiliate-payment complaints and the known impersonation-scam risk are worth being aware of.
How we rated it
Trust & licensing (27%)7
A genuine, definitive SPA/MF authorization (licence No. 323). Reclame Aqui gives it a strong 8.7/10 rating with an 86.4% resolution rate, though documented complaints include non-payment of prizes. Readers should also be aware the operator warns of fraudulent sites impersonating its brand.
Sportsbook & Casino (36%)6.5
A licensed Brazilian sportsbook/casino accepting only PIX, with immediate deposit crediting and fast withdrawal release, per operator marketing.
Customer support (18%)5
A fast average response time of 1 day 4 hours on Reclame Aqui, though documented complaints describe excessive delays and unexplained cancellations specifically around affiliate/referral commission payments.
Bonuses & value (18%)3
No welcome or deposit bonus is available - Law 14.790/2023 Art. 29 and SPA/MF rules ban these since 1 Jan 2025. Documented complaints also describe difficulty getting referral/affiliate commissions paid.
Welcome bonus
Quick facts
| Operator | UPBET BRASIL LTDA |
| Licence | Genuine, definitive SPA/MF authorization, No. 323 (17 Feb 2025) |
| Reclame Aqui rating | 8.7/10, 508 complaints, 86.4% resolution rate, 1-day-4-hour average response time |
| Documented complaint themes | Non-payment of prizes; excessive delays/unexplained cancellations of affiliate-referral commissions |
| IMPERSONATION WARNING | Operator warns that fraudulent third-party sites impersonate the Upbet brand |
| Payment method | PIX only |
| Brazil status | No welcome/deposit bonuses for licensed operators since 1 Jan 2025 (Law 14.790/2023 Art. 29 + SPA/MF) |
Where Upbet is licensed
Upbet appears on the official register in 1 country — 1 for sports betting and 0 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Upbet
Upbet (UPBET BRASIL LTDA, genuine SPA/MF licence No. 323) is a licensed Brazilian sportsbook/casino with a strong 8.7/10 Reclame Aqui rating, though documented complaints describe non-payment of prizes and affiliate-commission payment delays/cancellations. The operator itself warns of fraudulent impersonating sites. No bonuses permitted in Brazil since 2025 (market-wide).
FAQ
Is Upbet licensed?
Yes - it is operated by UPBET BRASIL LTDA under a genuine, definitive SPA/MF federal authorization (licence No. 323, 17 Feb 2025).
Is Upbet safe?
It holds a genuine licence and a strong 8.7/10 Reclame Aqui rating, though documented complaints describe non-payment of prizes and affiliate-commission payment issues worth knowing about.
Does Upbet offer a welcome bonus in Brazil?
No - Law 14.790/2023 Art. 29 and SPA/MF rules ban welcome and deposit bonuses for all licensed operators in Brazil since 1 January 2025, a market-wide restriction.
Are there fake Upbet sites?
Yes - the operator itself publishes a warning that fraudulent third-party sites impersonate the Upbet brand to deceive users, and states it has no relation to these copycat platforms. Verify you are on the official domain before depositing.
What do Upbet's complaints describe?
Documented Reclame Aqui complaints describe non-payment of prizes, and a recurring pattern of excessive delays or unexplained cancellations around affiliate/referral commission payments.
