A Curacao-licensed casino with a High casino.guru Safety Index but genuinely troubling Trustpilot withdrawal complaints
Visit Vox Casino →Pros
- Genuine Curacao licence held by Udwin B.V.
- High 8.7 casino.guru Safety Index, no blacklist presence, no unfair T&Cs, no relevant complaints per casino.guru's own database
Cons
- Sharp contrast with Trustpilot's genuinely troubling record (131 reviews)
- Documented complaints of withdrawal requests cancelled or left pending for weeks
- Documented complaints of verification delays stretching payouts to 3-7 days against an advertised 24-48 hours
- Documented complaints of forced 100 EUR installment withdrawals and refusal to pay large wins
- No welcome bonus in Lithuania (market-wide ban); offshore/unlicensed for Norway
Our verdict
Vox Casino is owned by Udwin B.V. under a genuine Curacao licence. casino.guru gives it a High 8.7 Safety Index, finding no relevant blacklist presence, no unfair Terms and Conditions, and no relevant complaints in its own database - a clean, strong result on its face. We want to report a genuinely sharp contrast directly rather than let that score stand alone: Trustpilot (131 reviews) documents a materially different picture, with withdrawal requests frequently cancelled or left pending for weeks, verification delays stretching processing to 3-7 days against an advertised 24-48 hours, players forced into 100 EUR installment withdrawals that extend payment unnecessarily, and specific complaints that the operator refuses to pay out when players win larger amounts. For Lithuania specifically, no welcome bonus is available at all - a July 2021 Gaming Law amendment bans gambling bonuses of any kind for licensed operators there. For Norway, Vox Casino operates as a non-state, offshore/unlicensed brand, since Norsk Tipping and Norsk Rikstoto hold the state gambling monopoly, so no locally regulated welcome bonus is available there either. Given the sharp contrast between the casino.guru and Trustpilot signals and the specific documented withdrawal and large-win-payout complaints, we recommend real caution with this brand, particularly for larger deposits or wins.
How we rated it
Casino (36%)6.5
A medium-sized casino with estimated revenues exceeding $20,000,000/year, per casino.guru.
Trust & licensing (27%)3.5
A genuine Curacao licence and a High 8.7 casino.guru Safety Index with no blacklist presence, no unfair T&Cs, and no relevant complaints in casino.guru's own database. In sharp contrast, Trustpilot documents withdrawal cancellations/delays and refusal-to-pay-large-wins complaints - we score conservatively given this significant discrepancy.
Customer support (18%)3
Documented Trustpilot complaints describe verification delays stretching processing to 3-7 days (against an advertised 24-48 hours), forced 100 EUR installment withdrawals, and support described as uninterested in resolving disputes.
Bonuses & value (18%)2.5
No welcome bonus for Lithuania (market-wide ban since 2021) or Norway (offshore/unlicensed, state monopoly); any bonus is via the offshore site only where available.
Welcome bonus
Quick facts
| Owner | Udwin B.V. |
| Licence | Genuine Curacao licence |
| casino.guru | 8.7/10 (High), no blacklist, no unfair T&Cs, no relevant complaints found |
| Trustpilot | 131 reviews; documented withdrawal cancellations/delays, forced 100 EUR installments, refusal-to-pay-large-wins complaints |
| Lithuania status | No gambling bonuses of any kind permitted since July 2021 |
| Norway status | Non-state, offshore/unlicensed brand; Norsk Tipping/Norsk Rikstoto hold the state monopoly |
Where Vox Casino is licensed
Vox Casino appears on the official register in 2 countries — 0 for sports betting and 2 for casino. We only feature it in markets where it holds a licence to accept you.
Europe (2)
About Vox Casino
Vox Casino (Udwin B.V., genuine Curacao licence) shows a sharp contrast between a High 8.7 casino.guru Safety Index (clean, no complaints found) and genuinely troubling Trustpilot complaints (withdrawal cancellations/delays, forced installment withdrawals, refusal to pay large wins). Illegal to offer bonuses in Lithuania; offshore/unlicensed for Norway.
FAQ
Is Vox Casino licensed?
Yes - it is operated by Udwin B.V. under a genuine Curacao licence.
Is Vox Casino safe?
casino.guru gives it a High 8.7 Safety Index with no complaints found, but Trustpilot shows a genuinely different picture with documented withdrawal delays and refusal-to-pay-large-wins complaints - a sharp contrast worth knowing about.
How long do Vox Casino withdrawals take?
Advertised as 24-48 hours, but documented Trustpilot complaints describe delays stretching to 3-7 days, with some withdrawals cancelled or pending for weeks.
Is Vox Casino legal in Lithuania or Norway?
No welcome bonus is available in Lithuania (market-wide bonus ban since 2021), and Vox Casino operates as a non-state, offshore/unlicensed brand in Norway, where Norsk Tipping and Norsk Rikstoto hold the state monopoly.
Does Vox Casino pay out large wins?
Documented Trustpilot complaints describe the operator refusing to pay when players win larger amounts - a serious concern worth weighing before playing for high stakes.
