A genuinely SPA/MF-licensed Brazilian sportsbook/casino with a large volume of mixed Reclame Aqui feedback
Visit Vupi →Pros
- Genuine SPA/MF authorization (registro No. 1.792) - real Brazilian federal betting licence
- High 99.6% complaint response rate and 86.5% resolution rate on Reclame Aqui
- 7.51 average consumer rating despite high complaint volume
Cons
- Large volume of Reclame Aqui complaints (1,243)
- Documented complaints about withdrawal difficulties, funds returning to betting balance without explanation
- Documented complaints about account suspensions and bets charged at higher amounts than placed
- No welcome/deposit bonus permitted in Brazil (market-wide ban since 2025)
Our verdict
Vupi holds a genuine SPA/MF authorization (registro No. 1.792, 13 Aug 2025) - a real Brazilian federal betting licence, not an offshore-only operation. Reclame Aqui shows a large volume of activity: 1,243 complaints against a 7.51 average consumer rating, a 99.6% response rate, and an 86.5% resolution rate - genuinely mixed signals we report in full rather than pick a side. Specific documented complaint themes include withdrawal difficulties (funds reportedly returning to the betting balance without explanation), account suspensions, and reports of bets being charged at higher amounts than what was placed - concrete issues worth knowing about rather than a vague dissatisfaction summary. For Brazil specifically, no welcome or deposit bonus is available at all, since Law 14.790/2023 Art. 29 and SPA/MF rules ban these for all licensed operators there since 1 January 2025 - a market-wide restriction, not specific to Vupi; only loyalty rewards and free bets for existing customers are permitted. A genuinely licensed operator with real regulatory standing, but the volume and specificity of the documented complaints are worth weighing before depositing.
How we rated it
Sportsbook & Casino (36%)6.5
A licensed Brazilian sportsbook/casino product with a large, active user base per Reclame Aqui's high complaint volume.
Trust & licensing (27%)6.5
A genuine SPA/MF authorization (registro No. 1.792, 13 Aug 2025) - a real Brazilian federal betting licence. Reclame Aqui shows an average consumer rating of 7.51 with a 99.6% response rate and 86.5% resolution rate - genuinely constructive engagement, though against a large complaint volume.
Customer support (18%)6
An 8-day-8-hour average response time and 86.5% resolution rate on Reclame Aqui, though specific documented complaints describe withdrawal difficulties, account suspensions, and bets charged at higher amounts than placed.
Bonuses & value (18%)3
No welcome or deposit bonus is available - Law 14.790/2023 Art. 29 and SPA/MF rules ban these for licensed operators in Brazil since 1 Jan 2025, a market-wide restriction, not specific to Vupi.
Welcome bonus
Quick facts
| Licence | Genuine SPA/MF authorization, registro No. 1.792 (13 Aug 2025) |
| Reclame Aqui rating | 7.51 average, 1,243 complaints, 99.6% response rate, 86.5% resolution rate |
| Documented complaint themes | Withdrawal difficulties, account suspensions, bets charged at higher amounts than placed |
| Response time | Average 8 days 8 hours per Reclame Aqui |
| Brazil status | No welcome/deposit bonuses for licensed operators since 1 Jan 2025 (Law 14.790/2023 Art. 29 + SPA/MF) |
Where Vupi is licensed
Vupi appears on the official register in 1 country — 1 for sports betting and 1 for casino. We only feature it in markets where it holds a licence to accept you.
South America (1)
About Vupi
Vupi (genuine SPA/MF licence, registro No. 1.792) is a licensed Brazilian sportsbook/casino with a large volume of Reclame Aqui activity (7.51 avg, 1,243 complaints) and specific documented complaints about withdrawals, account suspensions, and bet-charge discrepancies. No bonuses permitted in Brazil since 2025 (market-wide).
FAQ
Is Vupi licensed?
Yes - it holds a genuine SPA/MF authorization (registro No. 1.792, 13 Aug 2025), a real Brazilian federal betting licence.
Is Vupi safe?
It holds a genuine licence and a 7.51 average Reclame Aqui rating, but there is a large volume of documented complaints (1,243) about withdrawals, account suspensions and bet-charge discrepancies worth knowing about.
Does Vupi offer a welcome bonus in Brazil?
No - Law 14.790/2023 Art. 29 and SPA/MF rules ban welcome and deposit bonuses for all licensed operators in Brazil since 1 January 2025, a market-wide restriction.
What do Vupi's complaints describe?
Documented Reclame Aqui complaints describe withdrawal difficulties (funds returning to the betting balance without explanation), account suspensions, and bets charged at higher amounts than placed.
Does Vupi respond to complaints?
Yes - a 99.6% response rate and 86.5% resolution rate, with an average response time of about 8 days 8 hours, per Reclame Aqui.
